Service Portfolio Manager at nbn® Australia

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Portfolio Management, Stakeholder Engagement, Communication, Collaboration, Customer-Centricity, Continuous Improvement, Planning, Delivery, Technical Management, Infrastructure Management, Empathy, Relationship Building, Prioritisation, Quality Assurance, Transformation, Productivity Uplift

Industry

Telecommunications

Description

Job Expectations Build your career and Australia’s future Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements. We have an exciting opportunity at nbn for a Service Portfolio Manager to join our Integrated Network Environment Services (INES) team in Melbourne. A bit about your role As the Service Portfolio Manager, you will be the trusted connection between INES and its customers, ensuring their needs are understood and met with care. You will guide the prioritisation, planning and delivery of test environment services across complex projects, holding responsibility for outcomes that are aligned to Business Units and Outcome Groups. You will nurture the service vision, manage the backlog, and ensure quality by signing off deliverables, while championing improvements that make services more effective and meaningful. By fostering collaboration and encouraging transformation, you will help teams embrace customer‑centric ways of working and uplift productivity in a supportive and inclusive environment. A bit about you You are collaborative and empathetic, with experience managing service portfolios or complex programs in technical or infrastructure settings. You thrive on building strong, trusting relationships, acting as a partner who listens and responds with clarity and care. With excellent communication and stakeholder engagement skills, you balance detail with vision, guiding prioritisation and delivery planning in ways that bring people together. Your focus on integration, continuous improvement and customer‑centricity will help shape a culture where INES services are not only efficient but also deeply valued, creating outcomes that matter for both customers and colleagues. Life at nbn To be part of nbn is to be part of something bigger. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them. A more inclusive working world nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That’s why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee‑led diversity pillars. Click here to see our list of employee benefits and why we’re recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025. Equal Opportunities for All We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility‑related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website. Where to from here? If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed. Please note that this role is a Permanent opportunity and applications will close at midnight on Tuesday 13th January 2026. To be eligible for this role, you must have full working rights in Australia. Worker Type Permanent Time Type Full time nbn is the team behind the design, build and operation of the nbn™ network - one of Australia’s largest technology infrastructure projects, which will help better connect Australians with each other and the rest of the world, no matter where you live. But the nbn™ network is so much more than access to fast internet. A state of the art communications network opens up a world of possibilities in areas such as education, business, innovation, healthcare, flexibility, and entertainment. It will help ensure our digital future, and give Australians benefits we can all enjoy, for decades to come. At nbn, you’ll work with inspirational leaders and innovators in their field, help take on engaging and exciting work, and seek original solutions to new challenges every day. Things move quickly at nbn, and opportunities present themselves all the time. At nbn, you have an incredible chance to broaden your skills and widen your horizons. This is a once in a lifetime opportunity to accelerate your career, and shape your own future, along with Australia’s. To apply, please follow the links and submit your resume. No cover letter or selection criteria is required.

Responsibilities

As the Service Portfolio Manager, you will connect INES with its customers, ensuring their needs are met. You will guide the prioritisation, planning, and delivery of test environment services across complex projects.