Service Process Coordinator at Citi

O'fallon, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Loan Servicing, Processing, Microsoft Excel, Technical Expertise, Administrative Expertise, Research Skills, Information Gathering, Analysis Skills, Judgment, Problem Solving, Customer Interaction, Mentoring, Reconciliation, Reapplication, Amortization, Organization

Industry

Financial Services

Description

Works with limited supervision. Organizes, records, and services the production output of various, servicing activities, which may require interacting with internal and external customers. Resolves complex issues and performs most complex servicing activities under Limited supervision. Works on complex projects. Occasionally mentors lower level processors. Reconciles historical accounts and performs reapplication/re-amortization functions. Supports an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each. 1-3 years relevant experience Loan servicing/processing experience preferred. Proficient with Microsoft Excel* Requires sitting at a computer the majority of an 8-hour shift. Position requires ability to maneuver 30 lb. banker's boxes and push/pull fully loaded wooden carts. May assist with pulling files or re-filing Related processing experience with basic knowledge of the organization and its policies as well as basic understanding of department/unit policies and procedures; basic knowledge of state, regulatory investor guidelines is preferred. High School diploma or equivalent ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Dec 22, 2025 ------------------------------------------------------

Responsibilities

The Service Process Coordinator organizes, records, and services production output while resolving complex issues and performing servicing activities. They may also mentor lower-level processors and support a wide array of products and services.