Service Process Coordinator at Citi

Sioux Falls, South Dakota, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Loan Servicing, Customer Service, Problem Solving, Mentoring, Training, Process Improvement, Technical Knowledge, Project Management, Communication, Reconciliation, Complex Issue Resolution, Team Collaboration, Attention to Detail, Time Management, Documentation, Adaptability

Industry

Financial Services

Description

Works under little to no direct supervision. Ensures the quality and service of self and others. Works with a wide variety of non-routine queues, to support a variety of loan types such as: ARMs, SCRAs, Homeowner Assistance Modifications (HAM), HUDs (residential & commercial), etc. Organizes, records, and services complex loans, which requires interacting with internal and external customers. As subject matter expert, resolves complex loan servicing issues under limited supervision and works on complex servicing projects such as: those related to process changes or projects to revise mortgage letter templates. Reconciles historical accounts and performs re-application/re-amortization functions for an expansive array of loans. Regularly mentors and trains lower level service processors or new team members. Works under little to no direct supervision. Identifies problems/process improvements, troubleshoots issues, and participates in testing to ensure that systems are functioning properly and help resolve problems. Applies in depth knowledge of technical principles and loan concepts to service complex loans and resolve escalated issues, combined with in depth knowledge of team objectives. Represents department at intra-departmental meetings and on various intra department projects. Typically uses tact and diplomacy when exchanging complex or sensitive information with internal and external contacts or customers. Provides support to customer service on non-routine and complex loan related questions 2-4 years relevant experience Requires sitting at a computer the majority of an 8-hour shift. Position requires ability to lift/maneuver 30 lb. banker's boxes and push/pull fully loaded wooden carts. May assist with pulling files or re-filing files which required standing, stoopin High School diploma or equivalent ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Jan 19, 2026 ------------------------------------------------------

Responsibilities

The Service Process Coordinator ensures the quality and service of loan processing while resolving complex loan servicing issues. They also mentor lower-level processors and participate in projects related to process changes.