Service Product Lead at Flight Centre

, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, Service Delivery Management, Product Roadmap, Root Cause Analysis, Stakeholder Engagement, Governance, Compliance, Budget Management, Cost Optimisation, Agile Techniques, Project Management, Portfolio Management, OCM, PMO Familiarity, Steering Committee Familiarity, Technical Background

Industry

Travel Arrangements

Description

[https://publicstorage.dc2.pageuppeople.com/889/ProviderAsset/a8021027-ee18-4293-a657-c4690846dabd.png] About the Opportunity The IT Service Product Lead (SPL) is responsible for the end-to-end lifecycle, quality and performance of core IT product offerings. This includes everything from initial analysis and design through to implementation, transition and ongoing delivery. Acting as the link between Business Relationship Teams, IT operations and technical specialists, the SPL ensures services are designed and delivered to meet the existing business needs and are adaptable to meeting future demands and requirements. The SPL will coordinate customer testing, product launches and support communications and training for the customer. Managing one or more products or services, the SPL actively scans the external landscape to identify emerging technologies and assess their relevance and potential value to our business needs. Ensuring alignment with Flight Centre Travel Group’s strategic goals, the SPL will ensure all IT service components and systems are seamlessly integrated. They will translate high-level business objectives into actionable roadmaps, balancing long term aspirations with short term deliverables. What you will be doing: Product and Service Roadmap * Define and manage the IT product roadmap in line with business objectives and user feedback * Monitor the external environment to gather intelligence on emerging technologies Service Ownership * Monitor Deal with problems/issues, conduct root cause analysis, manage resolutions with corrective actions and disseminate lessons learned, driving improvement Stakeholder Engagement * Oversee problems and issues, manages resolution, corrective actios, and the collection and dissemination of information Governance and Compliance * Ensure all products adhere to regulatory, security and compliance requirements and maintain documentation and service catalogue entries. Budget and Financial Management * Manage budgeting and cost optimisation What we are looking for: * 5+ years of experience in product management * Strong technical background * Broad experience in Service Delivery Management * Specific knowledge of the product domain * Extensive experience within a Product Delivery environment * Strong understanding of project, portfolio, Organisational Change Management (OCM), and Agile techniques * Familiarity with the functioning of a PMO and a Steering Committee * Travel industry knowledge preferred * Product Management Certification * ITIL Certification * A bachelor’s degree in IT, Business or related fields * Industry qualifications in the specified product domain ** Please advise your leader before applying ** Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position. [https://publicstorage.dc2.pageuppeople.com/889/ProviderAsset/cb247658-6bd5-4ac5-9ff8-10fdc742e1e3.png]

Responsibilities

The IT Service Product Lead manages the end-to-end lifecycle, quality, and performance of core IT product offerings, acting as the link between business teams, IT operations, and technical specialists. This role involves defining product roadmaps, monitoring external technology landscapes, managing service issues, ensuring compliance, and overseeing budget and cost optimization.