Service Project Manager M/F at Quadient

Milan, Lombardy, Italy -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Configuration, Coordination Skills, Attention to Detail, Data Accuracy, Process Improvement, Communication Skills, Asset Management, Service Documentation Validation, Provider Management, Contract Management, KPI Monitoring, SLA Tracking, Enterprise Systems, Parcel Industry Knowledge, Retail Industry Knowledge, eCommerce Industry Knowledge

Industry

Freight and Package Transportation

Description

Company Description At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Job Description Role Overview As part of the Quadient Parcel Lockers Division, the Service Project Manager plays a key role in ensuring operational excellence across the lifecycle of locker installations and services. This role supports both internal teams and external partners, with a strong focus on technical configuration, asset coordination, and service validation. Key Responsibilities Locker Configuration: Configure locker machines within the designated software platforms, ensuring correct setup and operational readiness. Asset Management & Coordination: Collaborate with the Supply Chain team to order necessary assets and manage the full lifecycle of each installation project from order placement to final delivery. Service Documentation Validation: Review and validate technical reports submitted by service providers, ensuring accuracy and compliance with operational standards. Provider & Contract Management: Handle inbound/outbound calls and emails from internal teams and external customers. Manage execution of service contracts for hardware/software products, including creation, amendment, and cancellation. Update customers, hosts and providers details (e.g., name, address, billing info) and validate new account creation requests. System Accuracy & Recurring Revenue: Maintain asset accuracy in core systems throughout the customer lifecycle. Support SLA, KPI tracking and operational excellence standards observation Required Skills & Experience Proven experience in technical configuration or systems setup. Strong coordination skills with cross-functional teams (e.g., Supply Chain, Field Services). High attention to detail and ability to validate technical documentation. Experience in data accuracy and process improvement in a B2B environment. Excellent communication skills, both written and verbal. Desirable Skills Familiarity with enterprise systems such as SAP, Siebel, Salesforce (SFDC), Oracle. Experience in service providers management and KPI and SLA monitoring and reporting. Background in parcel, retail, or eCommerce industries. Qualifications Be Trusted (Applying); Be a Coach (Applying); Be Inclusive (Applying); Be Connected (Applying); Be Strategic (Applying); Be Accountable (Applying); Be Curious (Applying); Be Adaptable (Applying) Additional Information Rewards & Benefits Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. Endless Learning: Access global opportunities for growth through our 24/7 online learning platform. Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program. Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. Caring for Wellbeing: Access our complimentary employee assistance program for mental health support. Smart Work at Quadient At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. Be yourself at Quadient Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice. We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected] Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. People. Connected.

Responsibilities

The Service Project Manager ensures operational excellence across the lifecycle of locker installations and services, focusing on technical configuration and asset coordination. They also validate service documentation and manage service contracts.