Date Posted:
2025-07-29
Country:
United Kingdom
Location:
Liftec Express Dartford, Regus Admirals Park, Victory Way, Dartford, DA2 6QD
Title: Service Province and Major Works director
Location: London
Deliver timely, accurate and transparent customer service, grow and maintain customer relationships, serve as the first line tie breaker/collaborator. Leadership Behaviors. Champion talent development. Lead teams and promote/foster inclusion and engagement.

Key Responsibilities:

• Oversee end-to-end customer experience, leading teams to deliver daily customer support
• P&L ownership for area, overseeing teams to ensure delivery on financial targets and accurate forecasting of resources required
• Provide leadership and strategic direction for large installs and oversee Project Managers from conception to successful execution
• Provide leadership to sales and field operational teams in partnership with functional leaders to enhance productivity and efficiency
• Drive continuous improvement in collaboration with Delivery Operations to support shift/ centralization of admin activities and focus on customer
• Serve as talent champions including hiring, developing, and retaining talent
• Manage and resolve customer issues and escalate as necessary

Role Specific skills & competences.

• Collaborative leader that naturally engages team behind ambition
• Entrepreneurial attitude and bias for quick decision making and action
• Proven customer centric mindset with passion for service and continuous improvement
• Exceptional people presence – outstanding manager, coach, and mentor
• Agility to move between sales & field topics including project management to identify best commercial and customer solution
• Previous management experience, especially leading large teams
• Savvy adopter of technology to support automation

Liftec Express is a group of core specialist businesses which focus on the supply, installation, maintenance, repair and modernisation of all types of lift equipment in commercial and residential properties. We pride ourselves on delivering the benefits of a large organisation, whilst maintaining the flexibility and local delivery of a regional service provider. Our success and growth is the result of repeat business from a broad base of satisfied customers.
Liftec Express is an industry leader, capable of delivering a wide range of national services to both the public and private sector, offering high levels of support and customer care. Our positive can-do approach to customer requests makes us stand out in the industry and reinforces our desire to build long-term customer relationships. We believe the culture of dedication, professionalism and the desire to succeed is found in all of our people who in turn, are our assets that make things happen for our customers. We strive to be the best which means we set big goals, rise to achieve them, and win as a team.
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
careers@otis.com.

Key Responsibilities:

• Oversee end-to-end customer experience, leading teams to deliver daily customer support
• P&L ownership for area, overseeing teams to ensure delivery on financial targets and accurate forecasting of resources required
• Provide leadership and strategic direction for large installs and oversee Project Managers from conception to successful execution
• Provide leadership to sales and field operational teams in partnership with functional leaders to enhance productivity and efficiency
• Drive continuous improvement in collaboration with Delivery Operations to support shift/ centralization of admin activities and focus on customer
• Serve as talent champions including hiring, developing, and retaining talent
• Manage and resolve customer issues and escalate as necessar

Role Specific skills & competences.

• Collaborative leader that naturally engages team behind ambition
• Entrepreneurial attitude and bias for quick decision making and action
• Proven customer centric mindset with passion for service and continuous improvement
• Exceptional people presence – outstanding manager, coach, and mentor
• Agility to move between sales & field topics including project management to identify best commercial and customer solution
• Previous management experience, especially leading large teams
• Savvy adopter of technology to support automatio