Service Quality Manager at National Oilwell Varco

Tjora, Rogaland, Norway -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Quality, Reliability, Failure Investigations, Root Cause Analysis, Corrective Actions, Preventive Actions, Job Planning, Performance Analysis, KPI Tracking, Tool Performance, Downtime Reduction, Documentation, Continuous Improvement, Drilling Technology, Data Interpretation

Industry

Oil and Gas

Description

Key Responsibilities * Ensure service quality standards are consistently met across operations * Monitor and improve the reliability of wired, e-tool, and downhole systems * Lead failure investigations, including root cause analysis, and drive corrective and preventive actions * Support field teams with job planning, tool readiness, and post-job performance analysis * Track service quality KPIs and prepare regular performance reports * Collaborate with engineering and operations teams to enhance tool performance and reduce downtime * Maintain accurate documentation related to failures, maintenance, and service quality processes * Contribute to continuous improvement initiatives, audits, and process development Minimum Qualifications * Bachelor’s degree in Mechanical, Petroleum, Electrical Engineering, or a related field * 3–7 years of experience in the oil & gas industry, preferably within drilling technology * Strong understanding of drilling processes and service quality principles * Experience in failure analysis, root cause investigations, and corrective action implementation * Analytical mindset with the ability to interpret data and drive improvements Nice to have: * Hands-on experience with downhole tools, wired tools, MWD, LWD, or other electronic measurement systems * Experience working in service, repair, or maintenance workshop environments for drilling tools * Knowledge of rotary shouldered connections and inspection requirements (DS-1 / NS-1 standards) * Familiarity with service quality or maintenance systems (e.g., JDE, iTrax, Intelex, TAT, Jira) * Experience with reliability methodologies such as RCA, FMEA, or statistical analysis What We Offer * Pension scheme * Subsidized canteen facilities * A social and collaborative work environment * Opportunity to work on major international energy projects We are committed to promoting diversity and equal opportunities. We therefore encourage all qualified candidates to apply – regardless of gender, age, cultural background, disability, or belief.

Responsibilities

The Service Quality Manager is responsible for ensuring service quality standards are consistently met across operations by monitoring and improving the reliability of wired, e-tool, and downhole systems. This includes leading failure investigations, tracking KPIs, and collaborating with engineering and operations to enhance tool performance and reduce downtime.