Service Readiness Engineer at AVI-SPL

, , United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jan, 26

Salary

75000.0

Posted On

11 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cisco WebEx, Control Hub, Microsoft Teams Pro, Crestron XiO, Communication, Interpersonal Skills, Problem-Solving, Time Management, Process Design, Service Improvement, Training, Documentation, Project Management, Certification, A/V Systems, Video Teleconferencing

Industry

IT Services and IT Consulting

Description

Description Job Summary The Service Readiness Engineer is responsible for ensuring new customers and new services are ready for operational life by acting as a key stakeholder in the Onboarding process to represent the needs of the Operational teams. Working on joint and individual projects, responsibilities include ensuring systems are configured and updated, training and resource requirements are identified and communicated, risks are identified and mitigated and in life processes are developed and delivered to the operational teams. Also, responsible for early life support and ongoing continual improvement to readiness and operational processes as well as being an active participant in Project “lessons learned” sessions. Essential Duties and Responsibilities Main point of contact for assigned projects Scope includes new services, new customers and decommission of existing services/customers Validation of design proposal Working with customer representatives to fully understand Business Requirements Process design and Continual Service Improvement Identifying training and resource requirements Contribute to global, scalable Process and procedures Develop test and certification plans for new services and customers Document process flows and work instructions Delivering “train the trainer” sessions to the operations team for new customers and services Be the subject matter expert for new customers and services to provide early life support Working closely with Project Managers, Development team, INOC and operational teams as well as other company teams to ensure all aspects of the service are a success Setup new sites and endpoints on Symphony and SalesForce prior to certification Decommission of retired sites and employee accounts Attend department meetings and trainings as needed Act as mentor and escalation point for Service Readiness Coordinators Strong experience in Cisco WebEx/Control Hub, Microsoft Teams Pro, Crestron XiO Other duties assigned as needed Skills and Abilities Communicate and interact with internal employees, clients and colleagues in a professional and timely manner Self-starter capable of working independently and ensuring to meet deadlines Excellent communication and interpersonal skills, both verbal and written Ability to balance multiple tasks with changing priorities Excellent structured problem-solving skills Demonstrate time management skills with attention to detail Intermediate/Advanced level in Word, Excel and Visio Education and/or Experience Strong expeirernce in Cisco WebEx/Control Hub, Microsoft Teams Pro, Crestron XiO High School Diploma or equivalent is required Demonstrated knowledge of professional A/V and Video Teleconferencing systems required Experience of Conference Production, Helpdesk Support as well as VNOC Symphony and Salesforce a plus Experience operating in a multi-state and/or complex matrix business environment Preferred external training: Cisco Endpoints and Infrastructure (IX, MX series, TMS, VCS, CUCM, etc.) Polycom Endpoints and Infrastructure (HDX, Group Series, OTX, CMA/DMA, etc.) Bridging Infrastructure (Codian, RMX, Acano, Pexip, etc.) AV Fundamentals (CTS, DSP’s, Crestron, AMX, etc.) Intermediate/Advanced level in Word, Excel and Visio Working Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers). Physical Requirements The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment Direct Reports This position does not have any direct reports Work Hours AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law. Pay Type Min Base Max Base Salary $55k $75k This pay range represents the base salary for this position. Actual compensation within the range will depend on a variety of factors including but not limited to experience, skills, and location.

Responsibilities

The Service Readiness Engineer ensures new customers and services are operationally ready by representing the needs of operational teams during onboarding. Responsibilities include system configuration, training identification, risk mitigation, and process development.