Service Receptionist/Administrator

at  Automania Garage Services Mercedes Benz

CUSTOMER SERVICE RECEPTIONIST/ADMINISTRATOR:

We are looking for a multi-tasker with excellent communication skills and an upbeat attitude. Candidates should be able to assist our customers by handling office tasks, providing polite and professional assistance via phone and e-mail, and making/arranging service/repair bookings.
The successful candidates should be professional, polite, and attentive while also being accurate. You must be comfortable with computers, general office tasks, and excel at both verbal and written communication. Most importantly, being able to work independently and as part of a team.

· Meeting and greeting customers into the service reception
· Handling customer queries efficiently
· Arranging service/repair bookings by phone and face to face
· Advising customers on costs and duration of repairs
· Gaining authority for works that may need to be carried out
· Liaising with customers during progression of work
· Ensuring deadlines and targets are met whilst maintaining a high quality of service
· Assisting other members of staff in the service team
· Entering customer and vehicle information onto in-house database
· Producing job cards, invoices and monthly reports for customers
· Arranging collections and recoveries and all other associated ad-hoc duties
· Maintaining general administration duties
Assisting with building new business and maintain customer care
Job Types: Fixed term contract, Temp to perm
Pay: £28,572.00-£30,000.00 per year

Benefits:

• Company pension
• Free parking

Schedule:

• Monday to Friday

Work Location: In person
Application deadline: 13/03/2025
Expected start date: 01/03/202