REV UP YOUR CAREER with Dilawri Group!
Country Hills Volkswagen is actively searching for a Service Receptionist to join the team at Dilawri Group!

ABOUT US

Dilawri Group of Companies is a Canadian company that represents 76 dealerships nationally with 8 dealerships plus the Dilawri Collision Centre in Calgary! Dilawri Group offers a performance driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We strive to provide our employees with not just another job but a career. We offer a “promote from within culture”, formal training opportunities, competitive pay plans, benefits and perks including employee incentives on vehicle purchases, parts and service.

Dilawri Group of Companies and its employees are guided every day by a set of values that serve as the foundation for how we operate.

• Passion for Excellence – To be the best, all the time.
• Integrity – We are professional, ethical, honest and accountable.
• Teamwork – We promote and environment of collaboration and respect.
• Customer Focused – We ensure every customer is satisfied.
• Willingness to Grow – We continuously innovate and improve.
• Make a Difference – We support the communities we serve.

• As the receptionist at Country Hills Volkswagen you are the Manager of First Impressions. As the first point of contact for clients, you require exceptional customer service skills and professional phone etiquette. You will greet and assist clients when they first arrive at the dealership.
• Responsible for answering and directing all incoming phone calls in a professional and courteous manner.
• Provides basic information about the dealership and the Dilawri Group in order to answer inquiries and to refer customers to the appropriate individual or department.
• Collect payment from customers and issue receipts for goods and services
• Prepare and process invoices and record amounts received
• Provide cash refunds or issue credit memoranda to customers for returned goods, as authorized by manager
• Record/balance totals shown on cash register tape or computer records; ensure invoice amounts and payment methods correspond; verify cash on hand to float
• Operate credit card machines; verify balances at end of day and advise manager immediately of any cash shortages
• Perform clerical duties such as arranging for couriers and proofreading, and assist with other administrative departments as necessary