Service Receptionist- NK Motors

at  NK Motors

ARE YOU A SERVICE ADVISOR, WITH AT LEAST 1 YEARS EXPERIENCE IN A BUSY SERVICE DEPARTMENT ENVIRONMENT? ARE YOU LOOKING FOR THE NEXT STEPS IN YOUR CAREER WITH A FORWARD-THINKING FAMILY RUN FRANCHISE DEALER GROUP? IF THE ANSWER IS YES, NK MOTORS WANT TO HEAR FROM YOU!

NK Motors have two Kia dealerships, one in Derby and one in Nottingham. We are very proud to say that we are a family run business that has been in business now for over 40 years!
We now have an opportunity for a service advisor to join our team at our busy Derby Kia dealership

ESSENTIAL SKILLS

· A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
· Demonstrable computer literacy and knowledge of IT systems and applications.
· The ability to multi-task and be highly adaptable within a busy environment.
· Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
· Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
· Ability to prioritise your workload.
· Good core administration skills to accurately capture customer details to the required standards
· Exceed customers expectation and achieve high customer satisfaction scores when customers receive manufacturers surveys.

ABOUT THE ROLE

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.
We’re looking for an articulate, warm communicator who can give our customers the star treatment - whether it’s first thing on a manic Monday or last thing on a Friday afternoon.
This customer-facing role will be a great fit for someone who is already working in a customer service position at a vehicle service centre, and genuinely enjoys exceeding expectations and creating positive outcomes.

DAY-TO-DAY DUTIES

· Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
· Booking customers in for service and warranty work
· Liaising with the workshop to progress work through the system.
· Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
· Maintaining customer records such as vehicle details and service histories accurately and efficiently.
· Maintaining knowledge of aftersales products and services, upselling where appropriate.