WE ARE LOOKING FOR 2 SERVICE REDESIGN ANAYLSTS

We’re delighted that you’re interested in working with us. You’d be joining us at a very exciting time.
We pride ourselves on our ambitious and forward-thinking approach to taking care of Gateshead and its people, and we passionately believe that our employees reflect that spirit in truly enabling Gateshead to thrive.
At Gateshead Council you’d be a highly valued member of a team that recognises and respects the skills that you bring to your role, encourages creativity and passionately advocates a great work / life balance. Our actions speak louder than words, and with flexitime and hybrid working available across many of our roles, as well as a full suite of outstanding employee benefits, we’re confident that it isn’t just the salary that attracts our staff.
Our Customer Experience and Digital service sits at the heart of transforming how Gateshead Council delivers modern, user-focused public services. You’ll be joining a forward-thinking Digital Team that fosters a culture of creativity, collaboration and continuous improvement who are developing solutions to improve customer contact.
We design with our residents, not just for them — and we work closely with services across the Council to make public services easier to use, more inclusive, and better value for money.

QUALIFICATIONS REQUIRED

• 5 GCSEs at Grade 9–4 or A–C (or equivalent), or relevant experience

We’re now expanding our team with these exciting career-graded roles
These are fixed term contract roles for 2 years, subject to extension as required and agreed.
Do you enjoy solving problems, working with data, and improving how services work for people? As a Service Redesign Analyst, you’ll work on end-to-end service design projects to improve user experience, increase efficiency, and support transformation across the Council.