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Service Relationship Manager-Small Business Enterprise-Sales at Kotak Mahindra Bank

, , -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Team Coordination, Complaint Management, Data Reporting, Performance Improvement, Service Request Handling, Ownership, Timeliness, NPS Improvement

Industry

Banking

Description

Service Relationship Manager - Small Business Enterprise-Sales Roles and Responsibilities Ensuring customer’s closure request is processed timely Coordinate with relevant team to ensure correct resolution Highlight non adherence or delay in resolution from stakeholders to immediate superiors for support Execute best practices to ensure reduction in complaints and errors Display ownership in handling service requests of customers with accurate resolution Update MIS/Reports accurately with details required Contribute towards improvement in TAT and NPS Take ownership in additional activities to drive team performance

Responsibilities

The Service Relationship Manager is responsible for processing customer closure requests in a timely manner and coordinating with relevant teams to ensure correct resolutions. They must also highlight any delays in resolution and execute best practices to reduce complaints and errors.