Service Reliability Engineer 3 at Amadeus

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Management, IT Operations, ITIL, Microsoft Azure, Networks, Middleware, Oracle, MS SQL, Grafana, Splunk, Hadoop, Kafka, Problem-Solving, Decision-Making, Stakeholder Management, Communication

Industry

IT Services and IT Consulting

Description

Job Title Service Reliability Engineer 3 Job Description Summary of the Role We’re looking for an experienced Incident Manager to join our Global Customer Care team. In this role, you’ll coordinate the recovery of major incidents across Amadeus products and services, ensuring timely communication and resolution. You’ll work closely with internal and external stakeholders to minimize business impact and proactively contribute to system stability and service improvement. In This Role You’ll Coordinate the recovery of major incidents, ensuring rapid restoration of business services and clear communication across teams. Act as the central point of contact for critical incidents, facilitating collaboration between expert teams and senior management. Provide timely and transparent updates to internal and external stakeholders, including customers and account teams. Document incident details and contribute to post-recovery analysis, reporting, and continuous improvement efforts. Proactively identify service stability risks, support planned outages, and contribute to long-term remediation strategies. About the Ideal Candidate Degree in Engineering, preferably in Computer Engineering; ITIL Foundation Certification is a plus. Extensive 6-8 years experience in enterprise incident management or IT operations, ideally within the travel industry. Strong understanding of ITIL practices and enterprise technologies including cloud (Microsoft Azure), networks, middleware, databases (Oracle, MS SQL), and monitoring tools (Grafana, Splunk, Hadoop/Kafka). Proven ability to communicate effectively across technical and business leadership levels, especially during high-pressure situations. Skilled in problem-solving, decision-making, and stakeholder management, with a collaborative and proactive approach. What we can offer you 🎯 A critical mission and purpose - At Amadeus, you will power the future of travel with a critical mission and extraordinary purpose. 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions. 🤗 A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being. 💰 A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits. 🌟 A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best. 🌈 A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment. 📈 A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees. #LI-KA1 Diversity & Inclusion Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law. We are Amadeus and we make travel work better for everyone, everywhere. As part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology. We’re not just shaping the future of travel; we’re using it as a force for good, enriching lives and supporting our planet. Here, you’ll be free to innovate and grow with driven colleagues. Join us on a journey where you will help us bring the world closer!

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Responsibilities

The role involves coordinating the recovery of major incidents across Amadeus products and services, acting as the central point of contact for critical incidents, and ensuring rapid restoration of business services. Responsibilities also include providing timely updates to stakeholders and contributing to post-recovery analysis and continuous improvement efforts.