Service Reliability Engineer (Services Now), G&A Solutions Engineering at Apple

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow Administration, ServiceNow Development, ServiceNow Customization, Incident Management, Change Management, Problem Management, Service Catalog, Knowledge Management, Configuration Management Database, IT Service Management, HR Service Delivery, Customer Service Management, ServiceNow Scripting, JavaScript, GlideScript, Performance Tuning, Reporting and Analytics

Industry

Computers and Electronics Manufacturing

Description

Do you have a passion for ensuring the reliability and stability of a critical ServiceNow implementation? Are you a highly motivated and expert engineer with a deep understanding of the ServiceNow platform and a strong focus on production support? Join Apple's G&A Solutions Engineering team as a Service Reliability Engineer and play a vital role in supporting our global, mission-critical ServiceNow environment. DESCRIPTION You will be at the forefront of maintaining the health, stability, and performance of our ServiceNow instance, ensuring its smooth operation and availability for our users. You will collaborate with developers, administrators, and business stakeholders to proactively identify and resolve potential issues, automate repetitive tasks, and drive continuous improvement initiatives. Your expertise will directly impact the reliability and user experience of our ServiceNow platform, enabling Apple to deliver outstanding services to our employees. MINIMUM QUALIFICATIONS 6+ years of experience in a ServiceNow production support role, supporting large-scale, enterprise-level ServiceNow implementations Strong proficiency in ServiceNow administration, development, and customization Expert-level knowledge of ServiceNow modules such as Incident Management, Change Management, Problem Management, Service Catalog, Knowledge Management, or Configuration Management Database (CMDB) Detailed functional understanding of IT Service management or HR service delivery (HRSD) or Customer service management (CSM) Proficiency in ServiceNow scripting (e.g., JavaScript, GlideScript) Bachelor's degree in Computer Science or work related experience PREFERRED QUALIFICATIONS ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer) Advanced ServiceNow certifications (eg., Certified Implementation Specialist, Certified Implementation Specialist - ITSM, Certified Implementation Specialist - HRSD ) option and added weightage Experience with ServiceNow performance tuning and optimization Experience with ServiceNow upgrades and migrations Experience with ServiceNow reporting and analytics Familiarity with cloud platforms (e.g., AWS, Azure, GCP)

Responsibilities

You will maintain the health, stability, and performance of the ServiceNow instance, ensuring its smooth operation and availability. Collaborate with developers, administrators, and business stakeholders to proactively identify and resolve potential issues.