Service Reliability Engineer at Universal Music GmbH

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

0.0

Posted On

01 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Systems Administration, Programming, Cloud Platforms, Networking, Containers, Infrastructure as Code, Monitoring Tools, Analytical Skills, Problem-Solving, Communication, Collaboration, Automation, Incident Management, CI/CD Pipelines, Resilience Testing, Capacity Planning

Industry

Entertainment Providers

Description

Job Summary We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world. As a key member of our Global Technical Operations team, you will be responsible for the reliability, scalability, and performance of the critical systems that power a global enterprise. By blending a software engineering mindset with operational expertise, you will engineer solutions that improve system reliability, automate complex processes, and reduce manual toil. You will be an essential partner to our development, infrastructure, and security teams, driving a culture of resilience and continuous improvement across the organization. As a Site Reliability Engineer, you won't just be supporting systems; you'll be ensuring the services that connect artists and fans around the globe are always on. Job Functions System Reliability & Performance Design, build, and maintain the availability, scalability, and performance of critical services. Develop and maintain robust monitoring, alerting, and observability systems (e.g., using AWS CloudWatch, Dynatrace) to ensure rapid issue detection and resolution. Monitor infrastructure capacity and performance, providing analysis and suggestions for service delivery improvement. Automation & Efficiency Drive the automation of repetitive operational tasks, including infrastructure provisioning, deployments, and scaling. Create and maintain scripts and custom code to support and enhance our operational toolset. Support and optimize CI/CD pipelines to improve deployment speed and reliability. Incident Management & Collaboration Participate in an on-call rotation to troubleshoot and mitigate production incidents. Lead post-incident reviews and root cause analyses to implement lasting solutions. Partner with engineering and IT stakeholders to embed SRE best practices (SLOs, error budgets) into the design and development lifecycle. Job Requirements Required Experience & Skills: A strong background in systems administration (Linux/Windows) in a large-scale environment. Proficiency in at least one programming language (e.g., Python, Go, Java). Hands-on experience with a major cloud platform (AWS, GCP, or Azure), with a high preference for AWS. Solid understanding of networking, containers (Docker, Kubernetes), and Infrastructure as Code (e.g., Terraform, Ansible). Experience with modern monitoring and observability tools (e.g., Prometheus, Grafana, Datadog, Splunk, Dynatrace). Proven analytical and problem-solving abilities with experience in a high-pressure environment. Excellent communication skills and the ability to foster a collaborative team environment. Preferred Experience & Skills: Bachelor's degree in an IT-related field. Experience managing large-scale, distributed systems for a global organization. Familiarity with IT governance standards like ITIL. Direct experience with ServiceNow for IT service management. Knowledge of chaos engineering, resilience testing, and advanced capacity planning. Universal Music Group is an Equal Opportunity Employer. Diversity & Inclusion At Universal Music we are committed to fostering diversity and inclusivity as an equal opportunity employer. We encourage applicants from all backgrounds to apply for our roles regardless of their gender, race, ethnicity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background. We also encourage people from all cultural backgrounds to apply, including First Nations people. It is through our diversity and inclusivity that we bring together different perspectives, enhancing our creative and evolving workplace. Music is Universal. Disclaimer The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement. Job Category: Technology We are Universal Music Group, the world’s leading music company. We are the home for music’s greatest artists, innovators and entrepreneurs.

Responsibilities

You will be responsible for the reliability, scalability, and performance of critical systems. This includes designing, building, and maintaining services, as well as driving automation and efficiency in operations.