Service & Repair Coordinator

at  Balfour Beatty

About the role
Amazing infrastructure isn’t the only thing that gets built here. Incredible careers do too. Join our Balfour Beatty Kilpatrick team as an Service and Repair Co-ordinator at Hinkley Point as part of the MEH Alliance with us and you can build something to be proud of here.

ABOUT HINKLEY POINT C / MEH ALLIANCE

The first new nuclear power station to be built in the UK in over 20 years; Hinkley Point C in Somerset will provide low-carbon electricity for around 6 million homes, create thousands of jobs and bring lasting benefits to the UK economy.
Marking a significant milestone in the revitalisation of our nuclear power industry, Hinkley Point C will make a major contribution to the UKs move to reduce carbon emissions. The electricity generated by its two EPR reactors will offset 9 million tonnes of carbon dioxide emissions a year, or 600 million tonnes over its 60-year lifespan.
What you’ll be doing

As a Service and Repair Co-ordinator, you will have the following responsibilities,

• Compile and analyse stakeholder feedback to identify areas for improvement and implement changes to suit MEH Alliance Joint Venture requirements.
• Ensure timely scheduling of service appointments, minimising downtime.
• Monitor and report on the timely completion of service and repair tasks.
• Maintain accurate logs of stakeholder interactions and service-related communications.
• Updates and Notifications: Provide regular updates and notifications to stakeholders regarding the status of their service or repair.
• Generate reports on the efficient allocation of resources, including technicians, equipment, and materials.
• Monitor and report on the effectiveness of technical support provided to technicians.
• Document and report on customer follow-ups to address any post-service issues.
• Generate reports on inventory levels (R&M team dedicated stores only), ensuring that parts and supplies are adequately stocked.
• Monitor the timely fulfilment of parts and supplies orders.
• Provide reports on compliance with project and industry regulations and company safety procedures.
• Generate reports on performance metrics such as response time, completion time.
• Develop and implement plans for optimising service and repair coordination processes.
• Evaluate the effectiveness of training programs for continuous improvement.
• Provide reports on collaboration with other departments, ensuring seamless coordination of services.

Who we’re looking for

Do you have?

• Previous experience in a service & repair co-ordination role
• CCNSG or HSE MaPs Safety Passport
• Ability to obtain a high-level security clearance.

Why work for us
Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.
Why join us?

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

• Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
• 25 days paid annual leave (pro rata)
• Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
• Pension, share incentive plan, volunteering leave, recognition schemes and much more…

About us
Balfour Beatty Kilpatrick is a leader in mechanical, electrical, plumbing (MEP) and mechanical, electrical and instrumentation (ME&I) solutions.
We design, install and maintain the complex systems and technologies that underpin the UK’s national infrastructure and bring buildings to life.

As a Service and Repair Co-ordinator, you will have the following responsibilities,

• Compile and analyse stakeholder feedback to identify areas for improvement and implement changes to suit MEH Alliance Joint Venture requirements.
• Ensure timely scheduling of service appointments, minimising downtime.
• Monitor and report on the timely completion of service and repair tasks.
• Maintain accurate logs of stakeholder interactions and service-related communications.
• Updates and Notifications: Provide regular updates and notifications to stakeholders regarding the status of their service or repair.
• Generate reports on the efficient allocation of resources, including technicians, equipment, and materials.
• Monitor and report on the effectiveness of technical support provided to technicians.
• Document and report on customer follow-ups to address any post-service issues.
• Generate reports on inventory levels (R&M team dedicated stores only), ensuring that parts and supplies are adequately stocked.
• Monitor the timely fulfilment of parts and supplies orders.
• Provide reports on compliance with project and industry regulations and company safety procedures.
• Generate reports on performance metrics such as response time, completion time.
• Develop and implement plans for optimising service and repair coordination processes.
• Evaluate the effectiveness of training programs for continuous improvement.
• Provide reports on collaboration with other departments, ensuring seamless coordination of services

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

• Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
• 25 days paid annual leave (pro rata)
• Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
• Pension, share incentive plan, volunteering leave, recognition schemes and much more