Service & Repair Manager - Industrial Pumps & Flow Control Equipment at Tencarva Machinery Company

Warren, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Apr, 26

Salary

0.0

Posted On

24 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Pumps, Electrical Systems, Assembly Drawings, Machining, Fabrication, Troubleshooting, Vendor Interface, Customer Communication, Safety Compliance, ERP Systems, Microsoft Office, Financial Management, Leadership, Organizational Skills, Multi-tasking, Problem Solving

Industry

Industrial Machinery Manufacturing

Description

Description *This role is with Detroit Pump, a division of Tencarva Machinery Company. Detroit Pump is seeking a dynamic leader for its service and repair business. If you have hands-on experience with process pumps and demonstrated leadership skills, this is a great opportunity for you! We have a clean, modern shop with established operating procedures and an experienced staff. Summary: Oversees the operation of the service business and its output to produce the best, highest quality product on-time to meet and exceed customer expectations, while maintaining a safe, efficient, and cost-conscious environment. Essential Duties and Responsibilities include the following: Manage all shop personnel - repair technicians, field service technicians, pump assemblers, machinists, and fabricators Assist and direct efforts to troubleshoot, diagnose, and repair a variety of hydraulic, pneumatic, material handling, lubrication and fluid dispense systems and components Assign repair work to be performed; set daily shop schedule Monitor and manage repair, field service, machining, fabrication, and assembly operations Occasional customer-relationship management with key accounts, those requesting on-site service at the customer’s location, and/or those raising questions, issues or concerns regarding our repair services and/or capabilities. Monitor quality of repair work by verifying SOPs are being followed Work closely with repair coordinators to ensure quotes are accurate for labor time, price, and delivery Monitor shop throughput, utilization, and expenses Prioritize jobs and tasks based on customer needs and expectations. Keep salespeople informed of the status of their orders Communicate with customers regarding field service work, pickups, and deliveries Coordinate outside services such as sandblasting, electric motor rewinding, mechanical and crane services Ensure that all repairs are performed in compliance with applicable manufacturer specifications and requirements Maintain shop organization and cleanliness Manage all aspects of safety, ensuring compliance with OSHA Other duties as assigned by management. About Detroit Pump: Founded in 1926, Detroit Pump & Mfg. Co. is a full-service provider of engineered systems, process equipment, and service/repair for automotive, general industrial, and municipal markets. This position is a long-term opportunity in a growing, family- oriented organization. With nearly 100 years in business, we provide a great environment for our employees to succeed by having stable leadership, top brands, exceptional after-sale support, an experienced team, and a terrific reputation. detroitpump.com About Tencarva: Founded in 1978, with roots dating back to 1926, Tencarva is a private equity-backed distributor, engineering and design partner, and authorized repair center within the process equipment/flow control market. With 36 locations across 16 states, we provide end-to-end, whole-system solutions for over 60,000 customers across the industrial, sanitary, mining/metals, energy/power, and municipal water/wastewater segments. Our service offerings include system analysis and design, applications engineering, custom fabrication of equipment packages, automation and controls, equipment repair, and thermal hard coatings. tencarva.com Benefits Include: Paid Time Off, including 10 holidays Incentives Health Insurance, including medical, dental, vision, disability, and life 401(k) & Profit Sharing Employee Assistance Program Requirements Supervisory Responsibilities: Directly supervises and manages the activities of their assigned department. Conducts and reviews annual employee evaluations, coaching/mentoring, and/or training of the group. Education and/or Experience: High school diploma or general education degree (GED); or 3-5 years related work experience and/or training; or equivalent combination of education and experience. Associate’s degree or bachelor’s degree a plus, but not required. Minimum five (5) years’ experience in service/repair department management and/or plant maintenance management, with a thorough knowledge and application of safe working practices and applicable safety standards. Qualifications: To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong background with process pumps. Familiarity with electrical systems and controls. Ability to read and understand assembly drawings, machining drawings, electrical and controls schematics. Strong mechanical skills and ability to troubleshoot a variety of pumps. Hands-on experience with machining and fabrication. Ability to interface with vendors and customers, win new work; determine project requirements; develop proposals including cost estimates; and develop work plans and repair procedures. Strong organizational and leadership skills, with an ability to multi-task and prioritize activities. Ability to interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form. Ability to speak effectively before groups of customers or employees. Prior experience using an ERP system. Proficiency in Microsoft Office applications, including, Word, Excel and Outlook. Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities. Good financial management and planning skills; ability to understand financial reports. Ability to develop realistic, comprehensive plans to make efficient use of resources. Language Skills: Must have the ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. The ability to write routine reports and correspondence. The ability to effectively present information and respond to questions from managers and employees. Mathematical Skills: Must be able to perform basic mathematical equations including addition, subtraction, multiplication, division, use of whole numbers, and percentage and decimals. Computer Skills: To perform this job successfully, an individual should have basic computer skills, knowledge of MS Office Software (i.e., Word, Excel, Outlook) and internet software. Certifications, Licenses, Registrations: Must have a valid driver’s license, and no points. Equipment Operated: Forklift, hoist, crane, hand tools, power tools, drills, band saw, drill press, lathe mills, and other equipment deemed necessary to fulfill the job’s functions. Physical Demands: The physical demands described herein represent those that an employee must meet to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performance of duties of this position is considered very heavy work. Must be able to exert force over 100 pounds occasionally, and more than 50 pounds frequently; climb, balance, stop, kneel, crouch, reach overhead, stand, walk, push, pull, lift, finger, grasp, feel, talk, hear, and perform repetitive motions. Specific vision abilities required by this job include being able to accommodate/adjusting the lens of the eye to bring an object into sharp focus and maintain a good field of vision, observing an area that can be seen up or down or right or left while eyes are fixed in a given point. Must be able to fulfill all essential job functions in a consistent state of alertness and safe manner. Work Environment: The work environment characteristics described here represent those an employee encounters while performing this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job’s duties, the employee is occasionally exposed to moving mechanical parts, fumes, airborne particles, and outside weather conditions; to wet and/or humid conditions; toxic or caustic chemicals; risk of electrical shock and vibration. The noise level in the work environment is usually moderate. Qualifications: To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The duties, responsibilities, and activities described above are not exhaustive and may be subject to change. Additionally, please note that the job title for this posting is designed to be descriptive and may not reflect the official title used internally for job classification purposes. Tencarva Machinery Company, LLC, is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Responsibilities

The Service & Repair Manager oversees the operation of the service business, ensuring high-quality, timely repairs while maintaining safety and efficiency. This includes managing personnel, troubleshooting systems, and coordinating customer relationships.