Service Representative

at  Ecolab

ABOUT THE ROLE:

As a Service Representative for our Institutional Division, you will be responsible for supporting in installation upgrades and servicing our equipment within new and existing customers working across NSW. You will be providing value to our clients through escalated troubleshooting, training and maintenance support. This is a pivotal role where the successful applicant will respond to known equipment failures and proactively maintain and service our equipment. This role provides an excellent opportunity for a motivated and results focused person with excellent communication skills to further develop their career.

YOU WILL BE RESPONSIBLE FOR:

• Managing equipment service requests to ensure commitments are delivered on time
• Provide training to internal Territory Managers & Customers on newly installed systems
• Developing and maintaining strong relationships with our customers
• Conducting training sessions to ensure our customers are using our sanitising solutions and equipment effectively and safely
• Providing a high level of customer service through regular call cycles
• Assisting with growing the business by identifying new opportunities for our customers

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL IDEALLY HAVE:

• A background in electrical work, plumbing or a mechanical trade would be advantageous
• A hands-on approach to service delivery
• Possess a high level of communication and interpersonal skills to build and maintain professional relationships