Service Request Processor at ACC PREMIERE

Tulsa, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

12.0

Posted On

26 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Communication Skills, Troubleshooting, Problem Solving, Time Management, Documentation, Dispatching, Scheduling, Email Communication, Call Handling, Positive Attitude, Professionalism, Retail Experience, Brand Support, Adaptability

Industry

Outsourcing and Offshoring Consulting

Description

Job Details Job Location: ACC Oklahoma - Tulsa, OK 74104 Salary Range: $11.50 - $12.00 Hourly Are you passionate about delivering exceptional customer service? At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need. If you have experience in retail, customer service, and/or data entry, we want to hear from you! We are hiring for remote positions in the following states: AL, AR, GA, ID, IA, KS, NC, OH, OK, PA, SC, TN, TX, and WV! RESPONSIBILITIES: In this position, you will be representing a national building maintenance company. Customers contracted with this company submit requests for service, primarily through email but occasionally calls as well. Our team is the primary contact between our client and their customers for all their service needs. Address and resolve customer inquiries Document and update customer records based on interactions Dispatch new requests for urgent and emergency services Manage multiple customer inquiries quickly, accurately, and efficiently Navigate various customer systems to communicate scheduling, billing, and completion information WORK ENVIRONMENT AND WORKSPACE: Dedicated home office workspace, ideally a separate room with its own door Adequate space to set up the workstation Ability to hardwire internet (direct connection to your router) Three power connections No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members) Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible. PREFERRED SKILLS: Minimum of 2 years customer service experience in a call center environment Experience supporting brand products and services Positive and professional demeanor Excellent written and verbal communication skills High school diploma required; college education preferred Experience with diagnosing and troubleshooting Familiarity with supporting consumer products and/or services. TRAINING: Five weeks of paid training in a group environment Systems Training Live Remote Training 100% attendance required SCHEDULE: Full time 1st shift 2nd shift Weekend availability PAY: $11.50 - $12.00 per hour, depending on shift BENEFITS: Health, dental, vision, and life insurance 401(k) Daily Pay Employee assistance program Gym membership subsidy Referral Program Continuing Education Assistance for you and your family Ready to make a difference? Apply today and join a team that values your skills and contributions! EEO Statement: ACC Premiere is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law. If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process. Qualifications

Responsibilities

The Service Request Processor will represent a national building maintenance company by addressing and resolving customer inquiries and dispatching service requests. They will document customer interactions and manage multiple inquiries efficiently.