Service Reservations Analytics and Reporting Manager at Ford Global Career Site

Dearborn, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, KPI Development, Data Reporting, Customer Feedback Analysis, Team Management, Lean-Agile Practices, Six-Sigma Certification, Relationship Building, Communication Skills, Excel Proficiency, Access Proficiency, Alteryx Proficiency, Qlik Sense Proficiency, Digital Product Development, Problem Solving, Data Dictionary Maintenance

Industry

Motor Vehicle Manufacturing

Description

The Analytics and Reporting Manager works with product owners, managers, and operations to define key metrics, oversee collection and analysis of data, including performance and dealer feedback. The Analytics and Reporting Manager is responsible for the data elements and transmission to Global Data Insight and Analytics (GDIA) for internal and external metrics analysis and reporting. This includes developing and presenting reports supporting Key Performance Indicators (KPI). Lead data analytics team inside CX and cross functionally, manage analytics projects, processing and analysis of data Create and maintain KPIs, product dashboards, product quality tracking, and advise tagging strategy Report and present KPIs, appointment success metrics, pilot and launch success metrics and inform Go / No Go decisions Collect and analyze customer and dealer feedback and usage metrics and provide guidance to product teams and operations Maintain and publish data dictionary and related elements Established and active employee resource groups Bachelor's Degree 3+ years of experience in leading data analysis teams 3+ years of problem-solving experience with ability to convey complex information simply Six-sigma blackbelt experience or certification Strong relationship building and ability to foster positive relationships across teams Strong verbal and written communication skills Desire and curiosity for continuous improvement Experience managing teams with lean-agile program management practices and tools such as Rally, Jira, etc Proficiency in Excel, Access, Alteryx, or Qlik Sense for data manipulation and reporting Experience in digital products development For more information on salary and benefits, click here: https://fordcareers.co/LL6SP1 Visa sponsorship is not available for this position. Verification of employment eligibility will be required at the time of hire.

Responsibilities

The Analytics and Reporting Manager oversees the collection and analysis of data, including performance and dealer feedback. They are responsible for developing and presenting reports that support Key Performance Indicators (KPI).