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Service Response Representative - Communications at Tampa General Hospital
Tampa, Florida, United States -
Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Call Center, Customer Service, Communication, Patient Access, Critical Situation Response

Industry

Hospitals and Health Care

Description
The Service Response Center Rep is the central communication hub, efficiently managing incoming and outgoing calls, directing inquiries, and providing excellent customer service to patients, families, and staff. The Service Response Center Rep is essential in ensuring seamless communication within the hospital, especially during critical situation such as Identifying and responding to “code" situations. Assist the Patient Access with the presentation of ED patients when needed to ensure timely and promptly registration. High School Diploma or GED At least 6 months of call center, or customer service experience.
Responsibilities
The Service Response Representative acts as the central communication hub, managing incoming and outgoing calls, directing inquiries, and delivering excellent customer service to patients, families, and staff. This role is crucial for ensuring seamless hospital communication, especially during critical events like identifying and responding to 'code' situations.