Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Service Retention Associate-BMW of Peabody & MINI at MINI of Bedford

Peabody, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

60000.0

Posted On

24 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication skills, Microsoft Word, Microsoft Outlook, Microsoft Excel, Multi-line phone system, Attention to detail, Task prioritization, Time management, Professionalism, Appointment scheduling, Outbound calling

Industry

Retail Motor Vehicles

Description

Description The Lyon-Waugh Auto Group is searching for an organized, goal orientated individual to join our team as a Full-Time Service Retention Associate for our BMW & MINI stores. This is a great entry level opportunity for someone who enjoys interacting with a variety of clients. If you are searching for a supportive company to help develop your customer service skills in luxury automotives-apply with us! Schedule: Monday–Friday 9am-5:30pm Estimated Annual Compensation Range: $45,000.00 - $60,000.00 What You’ll Be Doing: Schedule service appointment Make outbound calls for appointment reminders, missed appointments declined services and upcoming maintenance Contact clients with open recalls, campaigns, special order parts Other duties assigned by management team What we can offer you: Comprehensive benefits package 401(k) options with company match PTO package that includes holidays, vacation, sick days, your birthday off, and a paid volunteer day longevity bonuses and paid trips Employee discounts on service, parts, and vehicle purchases Opportunities for tickets to concerts and sporting events Employee referral bonus Smoke free campuses Requirements Clear, professional communication skills—both verbal and written Proficient with Microsoft Word, Outlook, and Excel Familiarity with a multi-line phone system Strong attention to detail Ability to prioritize task efficiently; dependable Confident phone presence with a friendly, helpful tone

Responsibilities

The Service Retention Associate is responsible for scheduling service appointments and conducting outbound calls for reminders, recalls, and maintenance. They will also manage declined services and coordinate special order parts for clients.