Service Review Lead at City of Greater Geelong

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Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service review, Program evaluation, Organisational reform, Strategic decision-making, Financial analysis, Performance analysis, Stakeholder engagement, Problem-solving, Data analysis, Public policy, Governance, Report writing, Facilitation, Project leadership

Industry

Government Administration

Description

About the role Reporting to the Manager Organisation Planning and Performance, you will lead the City’s Service Review Program. In simple terms, that means taking a close look at how services are run, what they cost, and how well they meet community needs, then helping the organisation make better decisions about what to improve, change or stop. You’ll work closely with senior leaders to turn complex information into clear, practical recommendations that influence real decisions. This includes advising the CEO, Executive Leadership Team and Councillors on performance, value for money, and long-term sustainability. You’ll also shape how service reviews are done across the organisation, ensuring a consistent, practical and evidence-based approach that meets legislative requirements and supports the City’s long-term strategy. Key responsibilities include: * Leading end-to-end reviews of services and programs, from defining the scope through to delivering recommendations. * Analysing service performance, costs and community needs to assess what is working and what is not. * Turning complex or incomplete data into clear, defensible insights. * Working with stakeholders to embed review outcomes into planning, budgeting and decision-making. * Facilitating discussions with leaders where there are trade-offs, competing priorities and different views. * Preparing clear, high-quality reports and advice for senior leadership and Council. * Continuously improving the City’s service review approach, tools and governance. We want to hear from you if you: * Have led or played a key role in reviewing services or programs end-to-end, from scoping through to influencing decisions. * Are confident applying evaluation methods in real-world settings, not just theory. * Can work with messy or incomplete data and still form clear, evidence-based insights. * Are comfortable challenging the status quo constructively and influencing senior leaders. * Enjoy facilitating conversations where there are different perspectives and competing priorities. * Can translate complex analysis into clear recommendations that people actually act on. * Are motivated by improving how services are delivered, not just analysing them. About you You’ll hold a tertiary qualification in public policy, business, economics, commerce or a related field and bring a strong mix of analytical capability, stakeholder engagement skills, and practical experience improving services. Essential Experience: * Significant experience leading service reviews, program evaluation, organisational reform or similar work. * Experience advising senior leaders and contributing to strategic decision-making. * Strong analytical and problem-solving skills, including financial and performance analysis. * Ability to lead work programs and collaborate effectively across an organisation. If this sounds like the role for you, then click apply now! A career with us We’d love for you to continue your career with the City and set the benchmark for a sustainable, inclusive and culturally safe workplace. With a range of benefits, flexible working options, learning and development opportunities, support services and the opportunity to give back to the community, the City has so much to offer! Click https://www.geelongaustralia.com.au/employment/article/item/8d1155a0d84344d.aspx [https://www.geelongaustralia.com.au/employment/article/item/8d1155a0d84344d.aspx] to view all the benefits to you working at the City. We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process. Applications and Enquiries Click the Position Description link to view more information about this position. Enquiries: Alex Stebbing | Manager Organisation Planning & Performance | Alex.Stebbing@geelongcity.vic.gov.au [Alex.Stebbing@geelongcity.vic.gov.au] Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au [careers@geelongcity.vic.gov.au] noting your preferred method of communication and contact details and a member of the team will be in touch. We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.

Responsibilities

You will lead the City’s Service Review Program by analyzing service performance, costs, and community needs to provide actionable recommendations. This role involves advising senior leadership and the Council while shaping the organization's approach to service delivery and long-term strategy.