Sales & Business Development

• Promote and sell maintenance services and repairs for elevators, escalators, and related systems.
• Identify and develop new business opportunities with potential clients in various sectors (e.g., commercial buildings, industrial building, government sectors etc.).
• Build and maintain strong, long-term relationships with existing and potential Clients.
• Conduct site surveys and assess Client’s need to provide customized service packages and solutions.

Technical Consultation & Solution Selling

• Provide technical expertise and recommendations to customers regarding maintenance plans, service contracts, repairs services and elevator/escalator systems.
• Prepare and present technical proposals, service agreements, repair quotation to Clients.
• Address Customer inquiries and resolve technical issues promptly to ensure Customer’s satisfaction.

Account Management

• Manage the lifecycle of Client accounts, ensuring regular maintenance schedules, system performance, repair works and timely renewals of service contracts.
• Monitor and follow up on outstanding payments, renewals and contract renewals/extensions.
• Coordinate with internal team (e.g., technical service engineers) to ensure smooth repair work and after-sales services.

Customer Support & Service Delivery

• Ensure Customer satisfaction by addressing concerns, managing escalations and ensuring the timely delivery of services.
• Act as a liaison between the Customer and Service Team to ensure effective service operations.
• Assist in troubleshooting and/or coordinating repair and/or modernization when required.

Any other duties may be assigned as and when required by the Management Team of XJ Elevator Pte Ltd

Please refer the Job description for details