SERVICE SALES MANAGER

Functional area: Service
Country: United States
City: Chandler, AZ - San Jose, CA - Rio Rancho, NM
Company name: Edwards Vacuum, LLC
Date of posting: Aug 26, 2025

EDUCATION LEVEL

• Bachelor’s degree in technical discipline or equivalent experience.

RELEVANT PREVIOUS EXPERIENCE

• Minimum of 5 years in advanced technology environment.
• Minimum of 3 years in marketing, product managment or other commercially-oriented role in a service business or Business-to-Business Sales.

KNOWLEDGE AREAS/SKILLS

• MS Excel, Word, Powerpoint

OTHER REQUIREMENTS

• Availability for travel within US
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
• Excellent communication and administrative skills.
• Excellent customer facing skills.
• Customer facing managerial experience preferred
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
  While performing the duties of this job, the employee may at times work with customers in the fab as well as sub-fab environment. This environment may be loud, and it is possible that there could be exposure to fumes or airborne particles.
  Keep this section as is: While performing the duties of this job, the employee is regularly required to sit, stand, walk, use stairways to climb to multiple floors within an office building, and talk or hear. The employee is occasionally required to use hands and fingers to type or dial, climb or balance, stoop, kneel, crouch or crawl, and reach with hands and arms.
  The employee must occasionally lift and/or move up to 25 pounds. This position requires frequent computer use. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.
  This position requires travel as well as overnight or multiple days.

We at Atlas Copco/Edwards Vacuum believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.

That’s where you come in – we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs

• The Service Sales Manager – Semiconductor Service, is responsible for driving profitable growth of the US Semiconductor service business by identifying new OnTool (Fab) as well as Sub-Fab Service offerings, developing commercial strategies and proposals, assisting with key account plans and market sector plans for North America Semiconductor Service. This role will also act as the Voice of the Customer to provide guidance for product development and deployment.

• • Assists in the development of service revenue, margin targets, forecasts and measurements to report achievements.
• Assists Service Sales Director in defining annual service share and penetration targets with the Business Line Managers and the Customer Center General Manager.
• Acts as part of the US Customer Center Service management team to develop the supporting infrastructure and resources required to deliver Customer Center and Divisional strategies.
• Assists in the management of all aspects of Service regional pricing policy and discount entitlement management (services and spares) within global guidelines and in collaboration with Equipment Business Line management, to achieve an optimal balance between market share and business profitability in the region.
• Drives, coordinates, and reports on the implementation of new Service Products and Service Marketing campaigns in the region.
• Contributes to the development and delivery of marketing collateral materials for Edwards Service, Sales, Customer Care staff, channel partners and Distributors if appropriate.
• Assists in the development of financial models to quantify and demonstrate the value of performance-based service contracts to our customers, to quantify the anticipated risks and rewards for the business, and to monitor and report the actual performance of executed contracts.
• Assists in developing, measuring and reporting revenue, margin targets, and forecasts.
• Supports the service supply chain and Service Technology Centers (STCs) to achieve share and penetration targets.
• Assists in the development of regional pricing and discounting policy within global guidelines.
• Drives, coordinates and reports on the implementation of new service products and marketing campaigns.
• Collaborates with service and sales to define and present service plans and proposals for key customers and ensures that plans are reviewed regularly and adapted as needed to meet achievements.
• Obtains and compiles information on our equipment and competitors in region to propose strategies and build a customer preference for Edwards over alternative.
• Maintains punctual, regular and predictable attendance; works collaboratively in a team environment with a spirit of cooperation.