The Service Operations Manager will lead the maintenance operations of vertical transportation systems, including elevators and escalators. The role entails full responsibility for contract service performance, corrective actions, repair oversight, quality audits, and team leadership to ensure compliance, safety, and customer satisfaction. The ideal candidate will bring hands-on expertise in field operations, a deep understanding of technical processes, and a passion for driving efficiency and excellence across service activities.
Position Location: Dubai, UAE
Business Industry: Elevators, Escalators and Moving Walkways

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Engineering, Business, or a related field.
• Minimum 5 years of hands-on experience in field service operations within the elevator or escalator industry.
• Proven experience in leading teams and managing service operations.
• Strong understanding of elevator/escalator mechanics, preventive maintenance, troubleshooting, and modernization.
• Familiarity with international standards (e.g., EN norms) and safety regulations.
• Excellent leadership and people management skills.
• Strong problem-solving and decision-making ability.
• Outstanding communication and customer service orientation.
• Proficient in MS Office; experience with service ERP tools is a plus.

ADMINISTRATIVE & REPORTING DUTIES

• Administer spare parts usage, fleet resources, and operational tools to ensure cost-effective and timely service delivery.
• Prepare and submit regular reports on operational metrics, manpower planning, and service quality indicators.
• Ensure accuracy and integrity of data across reporting systems and service management platforms.