Service Sales Manager

at  Johnson Controls

BE PART OF THE FUTURE!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

WHAT YOU WILL DO

The Johnson Controls Service Sales Manager is the leader of the sales team in one of Johnson Controls field offices. Responsible for bookings growth, expanding relationships and wallet share with our existing customers, growing new business and growing and maintaining service bookings and revenues to achieve organizational objectives. This position will play an integral part in building upon, and expanding legacy customer relationships, expanding wallet share within assigned accounts. Additionally, this role is responsible for expanding into new “services” space that falls below the Solutions position within the assigned district or branch territory.

HOW YOU WILL DO IT

• Model and champion Johnson Controls values. Create a safe environment for the discussion and resolution of value-related issues and concerns.
• Responsible for sales plan achievement of assigned geographic Area within Johnson Controls for all Service sales activities for the fire alarm, security, fire sprinkler and fire suppression businesses.
• Manage the day-to-day activities of the district or branch Service sales team ensuring we meet or exceed customer, employee and sales goal expectations.
• Partner with Area Sales and General Managers to develop sales strategies, negotiate contracts and execute pricing strategy to develop new business and maintain existing business.
• Review and monitor sales performance, and refine sales strategies as required to ensure employee successfully meets assigned goals and objectives. Reallocate resources to improve overall results as needed.
• Contribute to the development of marketing, customer retention, advertising, pricing, and distribution strategies for the district or branch.
• Ensure the sales force receives coaching and training on the technical aspects of the organization’s products and services; on marketing campaigns and sales promotions; and on sales techniques, procedures, and standards that will help them achieve their sales targets.
• Build, hire, develop and align a high-performing team.
• Focus on high level customer (internal and external) networking and drive growth through collaboration and customer success.
• Grow and retain the recurring revenue base and associated service revenue by directly coaching/mentoring/training the Service Sales & Customer Care sales teams.
• Work as a team with other areas and nationally based service and solutions sales leaders to leverage best practices and achieve company objectives.
• Act as a direct line of support for the Area General and Area Sales Managers for all service high volume related sales activities as required.
• Develop business plans for the territory including business development strategies, sales staffing, sales market assignments, strategic customer development and industry relations.
• Meet with key clients to assist sales representatives with building and enhancing relationships, negotiating and closing deals. Leverage this time for ride along coaching and mentoring.
• Ensure that the corporate sales philosophy is executed in securing quality business approved contractual terms, and profitable pricing practices.
• Responsible for administering, communicating and complying with all company policies and procedures, whether formally or informally communicated.