Service Sales Manager at Rocky Mountain Equipment

Shaunavon, Saskatchewan, Canada -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Time Management, Technical Knowledge, Computer Skills, Customer Service, Safety Management, Team Management, Communication, Problem Solving, Integrity, Mentorship, Planning, Administration, Inventory Control, Agriculture Equipment Knowledge, Bill Out Rates Understanding

Industry

Machinery Manufacturing

Description

POSITION TITLE: Service Sales Manager POSITION TYPE: Permanent – Full Time BRANCH: Shaunavon, SK REPORTING TO: Regional Aftermarket Sales Manager The Canadian agriculture industry is growing, and you could be part of the momentum with Rocky Mountain Equipment (RME). The largest independent dealer of Case IH and Case Construction equipment in Canada, RME consists of 43 construction and agricultural equipment branches across Alberta, Saskatchewan and Manitoba. Our commitment of doing Right by You empowers us to provide a consistent, reliable and safe experience to all our customers and build long-lasting relationships with the greater community. As a Service Sales Manager, you have the opportunity to manage a team environment that supports open communication. Safety is paramount at RME and bred within our culture. Staff in the service department look to you to provide mentorship, direction and accountability to be successful in their jobs while creating a culture of quality and performance. Their success is your success—your leadership is an integral part of the service department. In this customer facing role, you’ll be identifying and assessing customer needs to achieve an exceptional customer experience. Job Duties and Responsibilities Include: * Direct and delegate effectively to the service staff * Oversee all planning, administration and general management issues, including the day-to-day supervision of staff * Oversee work organized by team leaders and direct reports * Maintain a high level of integrity as signing authority for items such as internal work orders * Ensure bottom line profitability for Services * Work to develop solutions to departmental personnel turnover, including anticipatory needs * Ensure the health, safety, cleanliness and security of the work environment is maintained at the highest level * Identify and assess customer needs to achieve high satisfaction * Create a motivating team environment with a culture of open communication Job Requirements and Qualifications Include: * Knowledge of technical aspects of agriculture and materials handling industries and equipment * Strong computer and typing skills including Excel, Word, PowerPoint, Outlook * Strong understanding of labor and bill out rates from service department, piece ranking reports, asset turnover and inventory control * Exceptional leadership and time management skills * Licensed HD Mechanic preferred * Experience with New Holland agriculture equipment considered a strong asset We offer a comprehensive benefits package with flexible plans to suit your needs, along with an employee RRSP matching plan to all full-time employees. We are committed to empowering and investing in our employees to build and maintain relationships with the communities and businesses we serve, which is why we offer competitive salaries across all positions. We thank all applicants for their interest; however, only candidates selected for an interview will be notified.

Responsibilities

The Service Sales Manager is responsible for managing a team, overseeing daily operations, and ensuring customer satisfaction. This role involves providing mentorship and creating a motivating team environment focused on quality and performance.