Service Sales Specialist

at  Hitachi

JOB DESCRIPTION:

Job Description
Hitachi Energy is a global technology leader that is committed to solving some of the biggest global challenges of our time by advancing a sustainable energy future for all. We are able to deliver on this great promise because we have great people who everyday work and innovate collaboratively across the globe.
As an employer, we operate in 90 countries with 45,000 people committed to ensuring they thrive and are empowered to deliver their best work as part of our Diversity 360 vision.

Your responsibilities:

• In collaboration with the Service Manager implement Service sales strategy. Penetrate Installed Base, promote various upgrade, retrofit and value add solutions to the benefit of the customer. Understand the channel strategy and the establishment of related prices and prepare sales plans, review them and propose recovery plan(s) when needed;
• Generate Service sales lead and develop new market opportunities by utilizing market trend information, identifying and exploring potential new service portfolios;
• Establish long term customer relationships by understanding customer requirements and applicable regulations and demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM). Register customer feedback and ensure customer satisfaction throughout the sales process;
• Implement a lean Installed Base data management strategy, interconnected with the existing tools and tools being developed. Define processes and automating IB data capture to the extent possible. Support the processes in place with the service teams to structure how we capture and update IB data. Build an effective and qualitative IB capturing with initial focus on selected industrial segments. In a 2nd stage the approach will be extended to other segments. Work closely, with others IB manager and the users for the business user perspective and end results, also with R&D for IS and automation development possibilities;
• Contribute to risk assessments related to price and quality. Register required information into the appropriate customer database. Ensure technical reliability, safety and cost-effective solutions to satisfy customer’s needs. Comply with health and safety directives;
• Live core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business