Service Sales Support Representative - German Speaker at Eaton USA

Istanbul, Istanbul, Turkey -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Support, Customer Satisfaction, Sales Leads Management, Relationship Building, Problem Solving, Sales Funnel Management, Communication, Teamwork, Business Acumen, Product Knowledge, Service Quotation, Technical Sales Support, Continuous Improvement, Negotiation, CRM Solutions, Upselling

Industry

electrical;Appliances;and Electronics Manufacturing

Description

The Sales Support Representative - German Speaker is primarily responsible for supporting the sales of assigned services to grow revenue and enhance customer satisfaction. This role aims to improve customer satisfaction and revenue growth by effectively managing sales leads and opportunities, and building strong relationships with customers and partners. By serving as an escalation point and collaborating with various teams, the Service Sales Support Representative ensures timely and effective customer service, optimizes the install base, and drives continuous improvement in sales processes. Additionally, this position involves providing product and service selection assistance to customers, end users, field sales, IT channels, distributors, and resellers within the designated territory. The representative will develop product-related awareness and knowledge for both internal and external customers, and represent the company to customers. Partnering with field sales, the representative will support and influence designated sales goals. Promote and sell distributed services and products via phone or e-mail; educating customers on the impact the product has on their business thus offering product related services or product replacement to customers Responsible for generating and following up service quotations sent to our customers Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries Provide good follow up on ongoing quotes until receiving Purchase Order from customer Gain deep understating on the distributed product portfolio and related services with the clear understanding of the impact it has on the customer thus maximising sales potentials Establish professional and best practice contacts with the customers Constant co-operation with sales, finance and product departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes. Work in collaboration with the technical sales support and marketing Instigates regular meetings with sales and channel managers in order to establish and verify the forecast and work progress They have a sales target to start to take direct ownership of some accounts (i.e. contract renewals, less technical sales, etc) Able to detect and escalate problem or error with data that he/she is responsible for Service maintenance contract management and upsell focus to capture new business opportunities Bachelor's degree (BS/BA) from an accredited institution or equivalent professional degree Fluent level of German Sales or order management experience preferably on electrical/IT/telecommunications is a plus Build and maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude. Business Acumen and Navigation Skills (Corporate structure, Channel structure, etc.). Teamwork, networking and continuous learning skills. Adapting and driving change and process improvements. Ability to build and manage a sales funnel of opportunities using a CRM solution with relevant reporting LI-OV1

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Responsibilities

The Service Sales Support Representative is responsible for supporting sales of services to enhance customer satisfaction and revenue growth. This includes managing sales leads, building relationships with customers, and collaborating with various teams to ensure effective customer service.