Service Scheduler at Apollo Mechanical

Spokane, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

30.0

Posted On

20 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Leadership, Multi-tasking, Organization, Detail Oriented, Computer Skills, Dispatching, Project Management

Industry

Construction

Description

Location: Spokane, WA Wage: $22-$30 DOE Service Scheduler The Service Scheduler will be responsible for supporting customers and service technicians with the following tasks including but not limited to: · Maintain the service technician’s daily schedules and dispatch the technicians as service calls are completed · Schedule return trips with customers when parts are in · Maintain the on-call schedule for service technicians · Maintain customer database with current information · Keep customers appraised as to company schedule and requested lead-times · Provide accounting with maintenance contract billing information · Take incoming customer calls · Create, schedule, and coordinate service orders as calls are received · Maintain the dispatch board / schedule · Forecast workload for 2 – 3+ days out · Prepare paperwork for all manufacture warranty parts · Facilitate return of warranty parts · Train technicians on current field software · Pull permits as needed · Process weekly timecards · Take customer payments over the phone · Other duties as assigned Skills and Qualifications · Communicate clearly with department managers, employees, and company customers · Advanced customer service skills · Effective leader with superb communications skills · Ability to multi-task in faced-paced environment · Organized and detail oriented. · Knowledge of industry is recommended · Computer skills- Proficient in Microsoft Office Education and Experience · High school diploma or general education degree (GED) · Minimum of two years related experience and/or training in customer service, dispatching, or project management or equivalent combination of education and experience All employees are subject to a pre-employment drug screen. Affirmative Action/EEO statement As an Affirmative Action, Equal Opportunity Employer, Apollo Mechanical Contractors “Apollo” ensures that no applicant for employment or employee of Apollo is denied equal opportunity because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability (mental or physical), genetic information, veteran status, or any other characteristic any characteristic of his or her relatives, friends, or associates.

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Responsibilities

The Service Scheduler will maintain service technicians' schedules, dispatch them as service calls are completed, and keep customers informed about the company schedule. Additional responsibilities include managing customer databases, processing payments, and facilitating warranty parts returns.