WHO ARE EFIRE?

Efire, part of Kings Secure Technologies Group, are a fire specialist company with nationwide coverage, combining modern technology with traditional expertise and customer service. Efire are dedicated to safeguarding lives and properties with comprehensive fire and life safety systems including Fire Detection, Alarm Systems, Suppression Systems, Emergency Lighting and Life Safety Systems.
Joining us means becoming a part of a nationwide organisation that offers a plethora of benefits and pathways for career advancement within a dynamic and supportive workforce dedicated to delivering cutting-edge technology solutions.

ESSENTIAL REQUIREMENTS FOR THE JOB:

• Excellent administration skills
• Excellent co-ordination skills and highly organised.
• Highly skilled in the use of all office IT packages (Microsoft Word / Excel / PowerPoint/ Email and Internet)
• Proven track record of good organisational skills (including time management, prioritising)
• Ability to work under pressure
• Excellent interpersonal skills and able to build and maintain relationships at all levels.
• Excellent communication skills - verbal and written.
• Be a good team player, willing to provide cover and support where necessary.

KEY PURPOSE OF THE JOB:

To organise and manage teams of service engineers’ daily diaries. To provide efficient planning of corrective, preventative and project works.

KEY JOB RESPONSIBILITIES:

• Efficiently managing service engineer’s daily diaries
• Monitor and report engineer PDA utilization
• Monitor Awaiting parts, Parts in and Further action queues.
• Request parts as required and arrange re-attendance of further action calls
• Arranging new ETA with customer if joint meet fails
• Liaising with engineers to ensure deadlines are kept
• Chase part codes with REM or Supervisors
• Order plant hire where applicable
• Taking calls and booking maintenances and corrective calls, along with any other business enquiries
• Liaise with national accounts on projects
• Advise customers/ national accounts of ETA’s where required
• Meeting KPI’s, SLA’s and daily targets.
• Ensure all work is produced in a timely manner, well presented and error free
• Answer the telephone and taking messages where appropriate
• To assist in the development and maintenance of effective administrative procedures and systems appropriate to the needs of the service department
• Ensure line manager and REM are made aware of developments, problems and other issues affecting the performance of service department
• Cover Scheduling administration duties as required
• Any other reasonable requests from Management