We are seeking a highly organised, forward-thinking Service Manager to lead our pool service team. This role requires a strong balance of operational efficiency, client care, and the ability to adapt quickly to seasonal demands.

Experience:

• Schedule management: 1 year (Required

In the summer, you will be at the centre of our service operations. Your responsibilities will include coordinating schedules, optimising routes for efficiency, matching technician skills to client needs, and ensuring every customer receives exceptional service. Agility and decisive thinking are essential for managing fluctuating workloads and client requests.
During the winter, the focus shifts to planning and preparing for the upcoming season. You will continue managing schedules and maintenance programs while ensuring systems and workflows are in place for technicians to operate efficiently when summer returns. This is also the time to collaborate with leadership on strategic initiatives to support team objectives and revenue growth.
Throughout the year, the Service Manager will oversee multiple technicians in the field, process job invoices, follow up for any required information, provide quotes, source parts, and manage daily operational changes. The role also requires close collaboration with the retail team to communicate availability, coordinate parts, and support smooth service operations.

Key Responsibilities

• Manage day-to-day scheduling and service delivery
• Optimise geographical efficiencies across multiple job sites
• Match technician capabilities with job requirements for best outcomes
• Maintain high client satisfaction through responsive service and communication
• Oversee and manage winter maintenance programs
• Prepare quotes and coordinate off-season works
• Track technician budgets, KPIs, and performance
• Contribute to revenue-generating strategies to support service team success
• Build and refine systems to streamline operations year-round

About You

• Proven experience in service management, operations, or logistics (pool industry experience highly regarded but not essential)
• Strong problem-solving and organisational skills
• Ability to adapt priorities quickly in a fast-paced environment
• Excellent communication and customer service skills
• Tech-savvy with scheduling, quoting, and operational systems
• A leader who can support, direct, and motivate technicians

Why Join Us?

• Work with a supportive, skilled team in a growing business
• Varied role with both strategic planning and hands-on operational management
• Opportunity to make a real impact on client satisfaction, business efficiency, and service team results

If you are ready to take ownership of this critical role and thrive in both high-pressure summer peaks and strategic winter planning, we’d love to hear from you.
Job Type: Full-time
Pay: $65,000.00 – $80,000.00 per year

Experience:

• Schedule management: 1 year (Required)

Work Authorisation:

• Australia (Required)

Work Location: In perso