Convergint is looking for a enthusiastic Service and Scheduling Coordinator to join our amazing culture. The Service and Scheduling Coordinator plays a key role in providing support to our VIC business.

WHAT YOU’LL DO WITH “OUR TRAINING AND YOUR EXPERIENCE”

As the Service and Scheduling Coordinator, you’ll provide administrative & operational support in relation to the scheduling and administration of the service and maintenance.

THE ROLE:

• Receiving inbound service call and preventative maintenance requests from internal & external customers.
• Creates and dispatches work orders for scheduling of planned maintenance and service-related cases.
• Support in managing the technician calendar – including service dispatching, tracking and scheduling of works, status tracking, modifying existing sites and handling general enquiries regarding service department.Looks beyond the immediate problem to the wider implications.
• Communicate with internal & external customers on status of technician attendance.
• Co-ordinates with technicians as well as sub-contractors for the scheduling of planned maintenance and service-related cases.
• Schedules and follows up on all monthly maintenance customer accounts this includes ensuring timely communication with contract customers, key customers and sub-contractors. Meets monthly to discuss expiring contracts and to review upcoming PM visits.
• Monitors and follows up on subcontractor actions; processes purchase orders and approves invoicing