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Service Senior Supervisor - Branded Cards at Citi

Florence, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Mentorship, Performance Evaluation, Project Management, Communication, Influencing Skills, Relationship Management, Microsoft Office Proficiency, Team Building, Coaching, Collaboration, Motivation, Client Experience, Process Improvement, Organizational Change, Detail Orientation, Productivity

Industry

Financial Services

Description

Develop leaders and their skill set and provide growth opportunities through guidance and mentorship in conjunction with succession planning Evaluate team's performance and makes recommendations for staffing, pay increases, promotions, terminations, staffing, etc. Create and execute realistic action steps and timelines for the team with a strict attention to details and performance Drive organizational change through innovation and process improvement, eliminating friction points for team Achieve team performance excellence to ensure high quality and high volume productivity Recruit, hire and build a team of highly productive candidates through coaching, collaboration and motivation of staff Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. 2-5 years of relevant experience in a Customer Service role Proficient project management skills Effective written and verbal communication Influencing and relationship management skills Proficient with Microsoft Office Bachelor's/University degree or equivalent experience ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Jan 13, 2026 ------------------------------------------------------

Responsibilities

Develop leaders and their skill sets while providing growth opportunities through guidance and mentorship. Drive organizational change through innovation and process improvement to achieve team performance excellence.