Service Shop Assistant at GTG Peterbilt

Waterloo, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Detail-Oriented, Customer Service, Communication Skills, Administrative Support, Scheduling, Recordkeeping, Data Entry, Clerical Tasks, Inventory Management, Safety Compliance, Light Labor Tasks, Microsoft Office Proficiency, Teamwork, Multitasking, Facility Maintenance

Industry

Transportation/Trucking/Railroad

Description

Description GTG Peterbilt – Waterloo, a premier provider of quality products and services to commercial equipment end users. We currently carry a full line of parts in our inventory along with maintenance and repair services. When you build your career at GTG Peterbilt, you make a commitment to being the very best in the business. Are you organized, detail-oriented, and ready to keep a fast-paced shop running smoothly? Join our team as a Service Shop Assistant, where you will play a vital role in supporting our service department’s success. In this role you will handle a mix of administrative and shop support tasks, making sure everything runs like clockwork. From scheduling and recordkeeping to customer communication and maintaining a clean, safe and efficient facility, you will help create an environment where both our team and customers thrive. If you enjoy variety in your day and take pride in keeping things on track, this is the opportunity for you! Requirements Administrative Support Greet customers and direct them to the appropriate staff or service advisor. Answer phones, take messages, and provide updates on service progress. Assist with scheduling appointments, work orders, and technician assignments. Maintain service records, logs, and reports to ensure accuracy and compliance. Process invoices, purchase orders, and vendor documentation. Manage and inventory warranty parts. Support service management with clerical tasks, data entry, and filing. Facility Responsibilities Monitor cleanliness and organization of the service shop, office areas, and customer waiting area. Assist in coordinating facility maintenance (repairs, HVAC, lighting, etc.) with vendors. Perform routine walkthroughs to ensure safety and compliance with company standards. Support shop staff with light labor tasks, such as moving equipment, disposing of waste, and ensuring work areas are hazard-free. Qualifications High school diploma or equivalent (associate’s degree a plus). Previous administrative or clerical experience preferred. Familiarity with service or automotive shop environments is an advantage. Strong organizational and multitasking abilities. Proficiency in Microsoft Office or equivalent software. Excellent communication and customer service skills. Ability to work independently and as part of a team. Physical Requirements Ability to stand, walk, bend, and lift up to 30 lbs. as needed. Comfortable working in both office and shop floor environments. Work Environment This role requires balancing front-office duties with hands-on support in the shop. The Service Shop Assistant plays a key role in ensuring efficient operations, customer satisfaction, and a safe facility for both staff and visitors. Benefits: Competitive salary and benefits package. Medical, Dental & Vision insurance. Eligibility for paid holidays at time of hire. PTO accrual begins on first day of employment. 401(k) eligibility after three months of employment. 401 (k) match Compensation based on skills, education, and experience. GTG Peterbilt is an equal opportunity employer.

Responsibilities

The Service Shop Assistant will handle a mix of administrative and shop support tasks to ensure smooth operations. This includes scheduling, recordkeeping, customer communication, and maintaining a clean and safe facility.