Position Type: Seasonal Contract, Part-Time & Full-Time Positions Available
Hours of Work: Variable - Monday through Sunday, days and evenings – Holidays, as required
Location: Orono, Ontario
Reporting to: Retail & Rental Manager
Start Date: October 2025
At Brimacombe ski area we don’t just offer skiing and snowboarding, we offer a place for all ages to get outside, enjoy the fresh air and create memorable family experiences! We are currently seeking outgoing, customer-focused team members to help us turn everyday visits into wonderful winter memories.
As a member of our Retail Team, you are responsible for the set-up, repair and maintenance of our guest’s ski and snowboard equipment. Overall, you play a key role in creating positive customer experiences, as well as defining the culture of our team.

QUALIFICATIONS:

• 15 years of age or older
• Proven experience in ski mounting, repair and tuning in a ski/snowboard shop an asset
• Working knowledge of the latest ski and snowboard mechanics and maintenance technics
• Demonstrated ability to wax, sharpen and mount ski and snowboard bindings
• Able to lift up to 50 lbs
• Passion for skiing and/or snowboarding
• Strong people skills and customer satisfaction-oriented
• Professional, energetic, outgoing and dependable team player
• Able to multi-task and show attention to detail
• Strong communication and time management skills

• Welcome all guests, taking the initiative to interact with and engage guests in conversation
• Mount ski and snowboard bindings, as well as tune and repair skis and snowboards, based on equipment and guest needs
• Ensure all service forms are completed accurately for receiving, servicing and returning guest equipment
• Drive sales by using your product knowledge to ensure guests are provided with all information and options for their experience on the slopes and for servicing their equipment
• Process transactions while following Brimacombe’s cash handling procedures
• Demonstrate exceptional customer service ensuring positive guest interactions and experiences by listening to customer needs and responding accordingly
• Engage in continual learning and development, acquiring and sharing product knowledge
• Take responsibility for guest inquiries/concerns/complaints in your area and deliver support in the prevention/resolution of customer issues
• Maintain store and service shop cleanliness in line with Brimacombe standards
• Enforce departmental loss prevention processes
• Assist with the intake and pick-up of guest equipment and associated customer communications in a manner consistent with Brimacombe’s standards
• Assist with inventory, including receiving and stocking merchandise
• Review all directed communications and take the initiative to stay informed of all Brimacombe activities including promotions, special events and marketing campaigns as well as updates to procedures/policies
• Take on any challenge or help other team members when needed