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Service Site Operation Manager - (M4) - MDP at Applied Materials

Kaohsiung, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

0.0

Posted On

01 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Financial Forecasting, Operational Management, Customer Satisfaction, Employee Satisfaction, Safety Practices, Team Management, Service Agreements, Inventory Management, Warranty Management, Cost Management, Marketing Collaboration, Sales Collaboration, Start Up Management, RMA Procedure, Industry Knowledge, Influencing Skills

Industry

Semiconductor Manufacturing

Description

1. Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales. Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Manages systems start up and warranty cost under reserve. Ensures customer satisfaction with Company service and system performance. Ensures employee satisfaction through: Ensures the appropriate safety practices among customer engineers. Ensures employee satisfaction through: Guided by policies and resource requirements within business unit, department or sub-function Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families Applies understanding of the industry and how own area contributes to the achievement of objectives Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges Guides, influences and persuades others internally in related areas or externally

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Responsibilities

The Service Site Operation Manager is responsible for forecasting financial, manpower, and operational requirements for key businesses and ensuring customer satisfaction with company service and system performance. They also manage local inventories, RMA procedures, and oversee start-ups in terms of time and cost requirements.