Service/SLA Technician at EDGEWORTH SECURITY

Claremont, California, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

0.0

Posted On

23 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Networking, Security Systems, Troubleshooting, Installation, Programming, Cabling, Testing, Customer Service, Communication, Preventative Maintenance, Documentation, Problem-Solving, Technical Manuals, IP Addressing, VLANs, Wi-Fi

Industry

Security and Investigations

Description

Description Position Overview We are seeking a motivated and technically skilled Service/SLA Technician with strong knowledge in networking and security systems. This role is responsible for servicing, maintaining, and supporting video surveillance, access control, alarms, and related IT/network infrastructure. The ideal candidate will have proven experience in troubleshooting networks, installing and programming switches, configuring wireless access points and Wi-Fi systems, as well as providing SLA (Service Level Agreement) services such as camera cleaning, preventative maintenance, and small-scale installations. Essential Job Function and Responsibilities: Networking & IT Systems Install, configure, and program network switches, routers, and firewalls as related to security system deployments. Deploy and maintain wireless and Wi-Fi networks to support cameras, access control, and security devices. Troubleshoot network connectivity issues, IP addressing, VLANs, and PoE devices. Work closely with IT teams to ensure system integration into client networks. Security Systems Service Perform service calls for video surveillance, access control, alarm systems, and related infrastructure. Diagnose and resolve hardware and software issues with cameras, recorders, controllers, and alarms. Provide small installations and repairs as part of SLA service delivery. Cabling & Testing Pull, terminate, and test low-voltage cabling for network and security systems. Use tools and test equipment such as Fluke testers, multimeters, and certifiers to ensure system performance and compliance. SLA Commitments Perform preventative maintenance, including cleaning and adjusting cameras and field devices. Document service work accurately in ticketing systems with detailed reports and recommendations. Ensure SLA timelines and response commitments are consistently met. Customer Service Provide clear communication to clients regarding service status, findings, and next steps. Maintain a high level of professionalism and customer satisfaction on every job. Requirements Qualifications 2+ years of experience in networking or security systems service (integration industry experience preferred). Strong knowledge of networking fundamentals, including IP addressing, subnetting, VLANs, DHCP, and DNS. Hands-on experience installing and programming managed switches, wireless access points, and Wi-Fi solutions. Familiarity with security systems: video surveillance, access control, intrusion, and alarms. Proficiency with cabling tools, test equipment (Fluke, certifiers, crimpers, etc.), and diagnostic tools. Ability to read and understand wiring diagrams, floorplans, and technical manuals. Strong troubleshooting and problem-solving skills under pressure. Excellent communication and customer service skills. Valid driver’s license and reliable transportation. Preferred Certifications (a plus but not required) CompTIA Network+ or CCNA Manufacturer training (Axis, Avigilon, Genetec, Honeywell, Ubiquiti, Cisco, etc.) Low-voltage or state technician license OSHA 10/30

Responsibilities

The Service/SLA Technician is responsible for servicing, maintaining, and supporting video surveillance, access control, alarms, and related IT/network infrastructure. This includes troubleshooting networks, installing and programming switches, and providing SLA services such as preventative maintenance and small-scale installations.