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Service Sr Supervisor - Branded Cards at Citi
Jacksonville, Florida, United States -
Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Team Supervision, Sales Management, Performance Analysis, Customer Service, Problem Solving, Leadership, Project Management, Analytical Skills, Communication, Financial Industry Knowledge, People Management, Development Feedback, Stakeholder Engagement, Sales Targets, Service Quality, Management Information Systems

Industry

Financial Services

Description
Supervise a team of 15-25 Service and Sales Associates to achieve individual and team performance goals Monitor, motivate, and develop team members to meet and exceed unit targets on sales and service quality Conduct timely evaluations and provide development feedback to team Analyze team performance and prepare basic reports using Management Information Systems (MIS) Liaise with other teams and stakeholders to address customer escalations, ensuring timely resolution and customer communication Utilize in-depth knowledge and evaluative judgement based on analysis of facts to resolve problems by identifying and selecting solutions 2-5 years of relevant experience Experience in people management Working knowledge of the financial industry Knowledge of industry products and processes Demonstrated leadership and project management skills Demonstrated analytical skills Consistently demonstrates clear and concise written and verbal communication Ability to engage with different stakeholders Bachelor's degree/University degree or equivalent experience ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Dec 30, 2025 ------------------------------------------------------
Responsibilities
Supervise a team of 15-25 Service and Sales Associates to achieve performance goals. Monitor, motivate, and develop team members to meet sales and service quality targets.