Service Staff, Society 58 at Alma Mater Society of Queen's University Inc.

Kingston, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

17.6

Posted On

22 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Point of Sale (POS) Systems, Teamwork, Professionalism, Cultural Sensitivity, Organization, Interpersonal Skills

Industry

Non-profit Organization Management

Description

The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in 1858. Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University. The AMS is a not-for-profit entity created by the Society to ensure its continuing financial viability by overseeing the management of its services and associated financial affairs. It is bound by the By-laws and corporate philosophy of our Mission and Operating statements as set out in the AMS Constitution. In addition to providing wage-based service staff positions for students wanting employment, the AMS seeks to support the Society's broader objectives through the provisioning of a high quality, relevant range of student funded services, that provide a wide range of employment opportunities and meaningful out-of-classroom learning and skill acquisition experiences for students. Job Summary Tricolour Outlet is your on campus one-stop shop that serves students, alumni, and the Queen's community. As a student-run retail service committed to serving the Queen's community, we provide students with the opportunity to work part-time in an inclusive and professional environment. We aim to provide high-quality and affordable options for Queen's clothing and merchandise. In addition to Queen's University clothing, we offer custom clothing and merchandise orders, customizing any uniforms, faculty, club, or personal items. Tricolour Outlet also operates the Tricolour Express, a bus service just for students that picks up on campus. Job Competencies Client/Customer Focus Communication Cultural Sensitivity Teamwork Professionalism Job Duties Attend all training sessions to become familiar with the service and learn and adhere to the general operations of the service Understand and be able to effectively use all Point of Sale (POS) systems Have strong product and website knowledge and be able to relay such info to customers Assist customers in their selection of products Know the Tricolour Express schedule, including prices, approximate length of bus rides, as well as pick up and drop off locations Know the custom ordering service Fold and tidy the clothing area Assist in counting and tagging deliveries Complete all assigned tasks efficiently and attentively. Attend and fully participate in all in person and virtual meetings Respect and adhere to company policies, procedures, and ethical standards Maintain timely communication with your direct supervisor Strive to foster a warm, comfortable, and respectful atmosphere for customers and coworkers. Always serve as a representative of the AMS and its mission statement. Complete other duties as assigned Job Requirements Ability to thrive in a fast-paced environment Possess strong organizational, interpersonal, and customer service skills Be available to work during orientation week (first week of September) Blackout days during peak times Work Conditions Flexible hours including nights, weekends and holidays Extended periods of standing, and other physically demanding conditions Interaction with employees, management and the Queen’s community The AMS is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation, or national origin.

Responsibilities

Provide high-quality customer service at the Tricolour Outlet retail shop and manage the Tricolour Express bus service. Responsibilities include processing sales via POS systems, managing inventory, and assisting customers with merchandise and custom orders.