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Service Supervisor(4x10 Schedule) at CUMMINGS INC

Mississauga, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

122400.0

Posted On

14 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Coordination, Scheduling, Communication, Productivity Monitoring, Quality Control, Coaching, Technical Assistance, Logistics Management, Quoting, Process Improvement, Customer Satisfaction, Union Compliance, Workflow Management, Team Leadership

Industry

Motor Vehicle Manufacturing

Description

We are looking for a talented Service Supervisor to join our team specializing in Service for our Operations Unit in Mississauga, Ont. Job Summary: Supervises employees who install, service, and repair equipment and machinery. In this role, you will make an impact in the following ways: * Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules. * Communicate repair plans clearly to Technicians, aligning them with customer quotes. * Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement. * Support Technicians with first-level assistance and escalate technical issues when necessary. * Manage service logistics to ensure safety, quality, and efficiency in operations. * Review and develop quotes for accuracy, keeping customers informed of repair status and changes. * Participate in continuous improvement by refining processes to meet evolving customer and organizational goals. * Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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Responsibilities

The Service Supervisor will supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules and monitor the productivity and quality of repairs, providing coaching and feedback. This role also involves managing service logistics, reviewing quotes for accuracy, and maintaining customer satisfaction by resolving repair and warranty issues.