Service Supervisor at Albertsons Companies

Flower Mound, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

0.0

Posted On

19 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Leadership, Communication, Problem Solving, Organizational Skills, Cash Handling, Team Support, Training, Coaching, Multitasking

Industry

Retail

Description

Position Summary The Service Supervisor supports front-end operations by overseeing cashiering, customer service, and overall store service standards. This role helps ensure an efficient checkout process, excellent customer experience, and proper execution of company policies while assisting with supervision and development of front-end associates. Key Responsibilities Front-End Operations * Oversee daily front-end activities including registers, self-checkout, and service desk * Ensure efficient checkout flow by monitoring lines and adjusting staffing as needed * Coordinate breaks and shift coverage to maintain smooth operations * Support opening, closing, and register accountability procedures Team Leadership & Support * Assist in training, coaching, and developing cashiers and courtesy clerks * Provide direction and support to front-end associates during shifts * Reinforce company policies, procedures, and service expectations * Promote a positive, respectful, and team-focused work environment Customer Service Excellence * Deliver outstanding customer service and lead by example * Address and resolve customer concerns professionally and promptly * Support service desk functions including returns, exchanges, and transactions * Ensure a clean, organized, and welcoming front-end environment Cash Handling & Compliance * Assist with cash handling procedures, audits, and register balancing * Ensure compliance with company policies, loss prevention, and safety standards * Monitor and report any discrepancies or operational issues Operational Support * Collaborate with store leadership to drive service goals and performance metrics * Support store initiatives, promotions, and special events * Assist in maintaining proper supplies for registers and customer service areas Qualifications * High school diploma or equivalent preferred * Previous retail or customer service experience required * Leadership or supervisory experience preferred * Strong communication, problem-solving, and organizational skills * Ability to multitask in a fast-paced environment Physical Requirements * Ability to stand for extended periods * Frequent walking, bending, and reaching * Ability to lift up to 25 lbs as needed Work Environment * Fast-paced retail environment with constant customer interaction * Flexible schedule including evenings, weekends, and holidays Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4). Pay Transparency: Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis. *For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

Responsibilities

The Service Supervisor oversees front-end operations, ensuring efficient checkout processes and excellent customer service. This role also involves training and supporting front-end associates while maintaining compliance with company policies.