Service Supervisor at Albertsons Companies

Lake Charles, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

0.0

Posted On

05 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Leadership, Cash Handling, Staff Scheduling, Conflict Resolution, Training and Coaching, Operational Compliance, Loss Prevention, Time Management, Problem Solving, Professional Communication, Retail Operations

Industry

Retail

Description

Position Summary The Service Supervisor supports front‑end operations by ensuring excellent customer service, efficient checkout processes, and strong associate performance. This role assists store leadership in supervising front‑end staff, maintaining operational standards, and resolving customer concerns while promoting a positive and productive work environment. Key Responsibilities * Supervise daily front‑end operations, including checkstands, self‑checkout, service desk, and exits * Ensure consistent delivery of friendly, courteous, and efficient customer service * Support scheduling, breaks, and coverage to meet business needs * Assist in training, coaching, and mentoring cashiers and front‑end associates * Monitor register accuracy, cash handling procedures, and compliance with company policies * Resolve customer concerns promptly and professionally, escalating issues as needed * Ensure proper execution of front‑end procedures including refunds, exchanges, price overrides, and audits * Maintain clean, organized, and safe front‑end areas * Support loss prevention efforts by following shrink reduction and security procedures * Communicate effectively with store and department leadership regarding operational needs * Step into cashier or service desk roles as needed to support business flow Qualifications * High school diploma or equivalent preferred * One or more years of retail or front‑end experience preferred * Prior supervisory or lead experience strongly preferred * Strong customer service and communication skills * Ability to handle cash accurately and follow financial procedures * Ability to stand for extended periods and perform repetitive tasks * Flexibility to work varying shifts, including evenings, weekends, and holidays Core Competencies * Customer service excellence * Team leadership and accountability * Policy and procedure compliance * Problem solving and decision making * Time and workload management * Professional communication Pay Transparency: Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis. *For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

Responsibilities

Supervise daily front-end operations including checkstands and the service desk to ensure efficient checkout and excellent customer service. Support store leadership by training staff, monitoring cash handling, and resolving customer concerns.