Service Supervisor at Albertsons Companies

Baton Rouge, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Aug, 26

Salary

0.0

Posted On

28 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front-End Operations, Team Supervision, Customer Service, Cash Handling, Staff Training, Performance Management, Scheduling, Loss Prevention, Conflict Resolution, Operational Execution, Compliance Monitoring, Labor Allocation

Industry

Retail

Description

Position Summary The Service Supervisor oversees front-end operations to ensure a fast, friendly, and efficient customer experience. This role is responsible for supervising front-end associates, maintaining service standards, supporting operational execution, and assisting store leadership with daily front-end performance. Key Responsibilities Front-End Operations & Execution * Oversee daily front-end operations, including checkout lanes, service desk, and customer flow * Ensure registers are properly staffed and lines are managed to minimize wait times * Monitor transaction accuracy, cash handling, and adherence to company procedures * Maintain cleanliness, organization, and readiness of all front-end areas Leadership & Team Supervision * Supervise, train, and coach front-end associates including cashiers, courtesy clerks, and service desk staff * Provide direction during shifts to ensure productivity, efficiency, and service excellence * Assist with scheduling, break coverage, and labor allocation * Address performance issues and reinforce company policies and expectations Customer Service * Deliver a high level of customer service and ensure a positive shopping experience * Handle escalated customer concerns, returns, and service issues professionally * Promote loyalty programs, digital tools, and store initiatives * Ensure a friendly, welcoming atmosphere at all times Cash Control & Compliance * Oversee cash handling procedures, including register counts, safe audits, and cash balancing * Ensure compliance with all company policies, procedures, and audit requirements * Support loss prevention efforts by monitoring front-end activity and identifying risks * Ensure proper documentation and reporting of cash discrepancies Store Communication & Coordination * Partner with store leadership and department teams to ensure smooth store operations * Communicate priorities, promotions, and operational updates to front-end associates * Support execution of store-wide initiatives and front-end programs Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4). Pay Transparency: Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis. *For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

Responsibilities

Oversees daily front-end operations to ensure an efficient customer experience and manages checkout lanes and service desk activities. Supervises, trains, and coaches front-end associates while ensuring compliance with cash handling and company policies.