Job Summary
As a Service Supervisor, you will represent Toro Aluminum on job sites and home sites, acting as the face of our brand. You will supervise a team of Service Technicians, coordinate service activities, and ensure all work is completed safely, efficiently, and to the highest quality standards.

Education & Licensing

• Min. high school diploma.
• Valid Class 5 Driver’s License

Experience

• Experience in the construction industry or similar industry, is required.
• Experience with window installation or service is an asset.
• Proficient with power tools and comfortable working at heights

Skills & Competencies

• Ability to lift to 50 lbs.
• Strong verbal and written communication skills.
• Flexible and adaptable to changing schedules and priorities.
• Swing stage and suspended access certification is an asset.
• Reliable, punctual, and able to thrive in a fast-paced environment.
• Strong problem-solving skills and ability to remain calm under pressure

Leadership & Supervision

• Supervise and support a team of 6 Service Technicians.
• Plan and schedule daily work activities, ensuring timely and high-quality execution.
• Ensure technicians have the tools, equipment, and information needed to succeed.
• Report on performance or operational concerns to management.

Health & Safety

• Enforce compliance with the Occupational Health & Safety Act and company safety policies.
• Maintain clean, safe, and organized job sites.
• Identify and report workplace hazards or safety violations.

Technical Operations

• Serve as the primary contact for homeowners and contractors, ensuring a positive service experience.
• Coordinate service schedules to meet project deadlines and client expectations.
• Maintain and service vehicles and equipment; restock supplies as needed.
• Provide regular updates and reports to internal management.
• Uphold company’s service standards and procedures.
• Manage recycling and waste disposal as required.

Customer Service

• Represent Toro Aluminum professionally in all interactions with clients and stakeholders.

Administrative Duties

• Complete all required documentation, including time sheets, service reports, marked-up drawings, inventory logs, and order forms.

Qualifications

Education & Licensing

• Min. high school diploma.
• Valid Class 5 Driver’s License.

Experience

• Experience in the construction industry or similar industry, is required.
• Experience with window installation or service is an asset.
• Proficient with power tools and comfortable working at heights.

Skills & Competencies

• Ability to lift to 50 lbs.
• Strong verbal and written communication skills.
• Flexible and adaptable to changing schedules and priorities.
• Swing stage and suspended access certification is an asset.
• Reliable, punctual, and able to thrive in a fast-paced environment.
• Strong problem-solving skills and ability to remain calm under pressure.