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Service Supervisor at CUMMINGS INC

New Hudson, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

0.0

Posted On

15 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Coordination, Scheduling, Communication, Productivity Monitoring, Quality Control, Coaching, Technical Support, Logistics Management, Quoting, Process Improvement, Customer Satisfaction, Warranty Resolution, Field Service Engine, Field Service Power Gen

Industry

Motor Vehicle Manufacturing

Description

We are looking for a talented Service Supervisor to join our team specializing in Service for our Operations Unit in New Hudson, MI. Job Summary: Supervises employees who install, service, and repair equipment and machinery. In this role, you will make an impact in the following ways: * Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules. * Communicate repair plans clearly to Technicians, aligning them with customer quotes. * Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement. * Support Technicians with first-level assistance and escalate technical issues when necessary. * Manage service logistics to ensure safety, quality, and efficiency in operations. * Review and develop quotes for accuracy, keeping customers informed of repair status and changes. * Participate in continuous improvement by refining processes to meet evolving customer and organizational goals. * Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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Responsibilities

This role involves supervising and coordinating Service Technicians and Team Leaders to ensure efficient work schedules and clear communication of repair plans aligned with customer quotes. The supervisor will also monitor repair productivity and quality, provide first-level technical assistance, and manage service logistics for safety and efficiency.