Service Supervisor at CUMMINGS INC

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

85680.0

Posted On

16 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Performance Management, WIP Management, Customer Satisfaction, Technical Escalation, KPI Optimization, Process Compliance, Warranty Recovery, Cross-functional Collaboration, Financial Forecasting

Industry

Motor Vehicle Manufacturing

Description

We are looking for a talented Service Supervisor to join our team specializing in Service for our Distribution Business Unit in Dublin, Ireland. This role will require up to 10% of domestic and international travel. In this role, you will make an impact in the following ways: * Team leadership and performance: Lead, coach, and develop service advisors and technicians to consistently achieve service KPIs and targets while building a high-performing, accountable team culture. * WIP reduction and flow management: Actively manage work in progress by prioritising jobs, removing blockers, and driving daily and weekly closures in line with monthly forecasts. * Customer satisfaction excellence: Champion NPS and Qualtrics by reviewing feedback, resolving open cases promptly, and embedding a customer-first mindset across the team. * Technical escalation expertise: Collaborate with Cummins CARE and L1, L2, and L3 specialists to ensure timely and effective resolution of complex technical issues. * Service efficiency improvement: Monitor and optimise UK service KPIs to increase productivity, minimise downtime, and improve overall workshop efficiency. * Process discipline and compliance: Ensure full adherence to operational and technical processes, driving consistency, quality, and audit readiness across all service activities. * Warranty and financial impact: Maximise warranty claim recovery while ensuring compliance, protecting the business from financial leakage and supporting departmental profitability. * Cross-functional collaboration and innovation: Partner with UK and Ireland Sales teams to align on financial goals, champion Guidanz adoption, and contribute to system improvements through UAT and service tool development. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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Responsibilities

Lead and develop a team of service advisors and technicians to achieve KPIs and optimize workshop efficiency. Manage work-in-progress flow, resolve complex technical escalations, and ensure high customer satisfaction through NPS and Qualtrics.