Service Supervisor at Modigent

Tucson, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Oct, 26

Salary

135000.0

Posted On

16 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervisory Skills, Mentoring, Customer Service, Conflict Resolution, Commercial HVAC Troubleshooting, Refrigerant Handling, Service Scheduling, Safety Leadership, Problem Solving, Performance Evaluation, Technical Support, Project Coordination

Industry

Facilities Services

Description

Service Supervisor Position Overview As a Service Supervisor, you'll provide direct leadership and oversight for a team of HVAC service technicians, ensuring safe, high-quality, and efficient delivery of repair, maintenance, and retrofit work for commercial clients. Reporting to the Service Manager (or equivalent), you'll coordinate scheduling, review technician performance, resolve customer concerns, support technical issues, and drive team productivity and retention while maintaining strong client relationships and compliance standards. Our people-first culture empowers your supervisory role with professional development, mentorship, and the opportunity to build a high-performing service team that delivers reliable, sustainable mechanical solutions nationwide at any of our operating companies. Duties and Responsibilities * Provide direct supervision to HVAC service technicians: review service tickets, paperwork, and work quality; offer coaching, training, and performance feedback to ensure excellence and customer satisfaction. * Work closely with the Service Coordinator to schedule repair and maintenance calls, balancing workload and technician availability. * Visit high-profile customers regularly to maintain relationships, ensure expectations are met, and proactively address any concerns. * Resolve escalated customer service issues (e.g., technician performance, billing disputes) by meeting with clients, coordinating resolutions with the Service Manager, and following up to confirm satisfaction. * Offer technical support to technicians on difficult jobs, including field assistance when needed, and serve as backup during high-demand periods. * Conduct regular technician performance evaluations (quarterly reviews, ride-alongs, annual reviews with the Service Manager); track progress, identify training needs, and develop individual plans to build skills and competitiveness. * Support recruitment and retention efforts: assist with interviewing prospective technicians, recommend hires, and help maintain a qualified workforce for current and expanding markets. * Assist the Sales Department with job walks, estimating, and cost analysis for service work, including unit/system change-outs. * Coordinate large or out-of-town jobs: set up projects, ensure correct materials/parts are ordered, perform pre-job walks, stage equipment, and review orders for accuracy. * Champion safety: ensure all technicians follow company/project safety requirements, PPE usage, and protocols; coordinate with safety officers for site visits and inspections. Supervisory Responsibilities Yes – Direct supervision of HVAC service technicians; responsible for daily guidance, performance reviews, training/mentoring, scheduling support, issue resolution, and contributing to hiring, retention, and team development efforts. Requirements/Qualifications * Experience: 5+ years of hands-on commercial HVAC service, repair, and maintenance experience, including prior supervisory or lead technician roles; proven ability to manage technicians and resolve complex service issues. * Education: High school diploma or GED required; trade school, apprenticeship completion, or equivalent preferred. * Certifications/Licenses: EPA Section 608 certification (Universal preferred); valid driver's license and clean driving record required; OSHA 30-hour certification encouraged (company support provided). * Physical Demands: Primarily field/office mix with frequent site visits; ability to lift up to 50 lbs, climb ladders/stairs, work in confined spaces or at heights, and tolerate varying weather; standard mobility for computer work and meetings. * Work Environment/Safety: Professional office with hybrid options and active job sites; exposure to noise, dust, heights, refrigerants, electrical hazards; must strictly adhere to OSHA regulations, EPA protocols, conduct hazard identification, and wear required PPE (hard hat, safety glasses, gloves, harnesses, steel-toed boots) on sites—safety is our top priority and non-negotiable. This is a safety-sensitive position. Frequent regional travel within assigned market, on-call rotations, and flexible hours (including evenings/weekends) may be required as business needs dictate. Required Skills * Strong supervisory and mentoring skills; ability to coach technicians, provide performance feedback, and drive team development. * Excellent customer service, communication (verbal/written), and conflict resolution with clients and technicians. * Technical proficiency in commercial HVAC systems, troubleshooting, and refrigerant handling (EPA-compliant). * Organizational and multitasking abilities; proficiency with service scheduling, documentation, and reporting tools. * Safety leadership, problem-solving, self-motivation, punctuality, and professional demeanor. Modigent Overview Modigent is a national leader delivering next-generation infrastructure, technology, and energy solutions through our family of specialized brands in HVAC, plumbing, and controls systems. With a strong coast-to-coast presence and extensive service capabilities, we empower customers, communities, and our over 1,500 team members to thrive with sustainable, efficient commercial building services. As part of our team, you'll contribute to thoughtful innovation and our people-first culture rooted in service, collaboration, and integrity. Why Work at Modigent * Competitive compensation based on experience and level, with opportunities for performance incentives and tool allowances where applicable. * Comprehensive benefits including medical, dental, and vision coverage, plus HSA options with employer contributions in select plans, and company-paid basic life and accidental death & dismemberment insurance. * Paid time off, holiday pay, and a 401(k) retirement savings plan to support your long-term financial well-being. * Professional development through hands-on training, mentorship, apprenticeships, certifications, and clear career advancement paths across our nationwide operating companies. * Inclusive, supportive culture that values diversity, dignity, respect, collaboration, integrity, and personal fulfillment—empowering you to build a rewarding, long-term career. Equal Opportunity Statement Modigent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected characteristic. Third-Party Recruitment Policy Modigent and its wholly-owned operating companies will not pay any fees for candidate introductions, resumes, or placements from recruiters, employment agencies, or staffing firms without a prior, signed recruitment agreement specifically authorizing submission for a designated position. Unsolicited resumes or candidate submissions will not obligate Modigent to any payment, and we reserve the right to pursue and hire such candidates without liability. Agencies are requested to refrain from contacting hiring managers directly; all inquiries and submissions must go through our Talent Acquisition team.

Responsibilities

Provide direct leadership and oversight for a team of HVAC service technicians to ensure high-quality repair and maintenance for commercial clients. Coordinate scheduling, resolve customer escalations, and drive team productivity while maintaining strict safety and compliance standards.